Pierre Mendoza
Chantilly,VA
Summary
As a Senior Software Quality Assurance Manager at Twenty8 Technology, I lead the development, implementation, and maintenance of enterprise QA strategies and processes for various clients in different industries.
I am also an automation architect, responsible for creating and enhancing a custom API testing framework using open source technologies, integrated with CI/CD tools. I have extensive knowledge and skills in REST APIs, Mulesoft, Salesforce, Selenium, Cypress, Jmeter, and other technologies. I am passionate about delivering quality products and services.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Principal Quality Assurance, Senior Manager
Twenty8Tech LLC
05.2020 - Current
- Responsible for development, implementation and maintenance of enterprise QA strategies and processes
- Created QA Governance framework documenting procedures to incorporate QA best practices, standards and guidelines throughout SDLC process
- Automation architect responsible for development of TAPI - custom API testing framework leveraging open source technologies (Rest Assured, TestNG, Extent Reports) integrated with CI/CD (Jenkins)
- Responsible for full test coverage (hands on as well as managed teams) for all REST APIs developed using Mule application
- Automation framework also includes front end automation leveraging Cypress and Selenium, and performance test tools including JMeter
- Responsible for tracking all testing artifacts including test data management, test case management, and documentation
- Developed QA metrics and KPIs leveraging custom Salesforce dashboards and reports
- Multi-faceted role with QA integrated early into requirements, product management and technical design/development phases ensuring all critical business data, functional and technical requirements are met
- Key advocate of implementing Agile methodologies as both team member and rotating scrum master
- Extensive stakeholder interaction including facilitation of user acceptance testing, and key contributor to prioritization planning and troubleshooting any stakeholder issues
- Latest project release of financial systems project has zero escaped defects as of 12 months post production launch mainly attributed to robust and comprehensive test automation suite.
Senior Manager, Quality Assurance
Hilton Worldwide Inc
02.2019 - 05.2020
- Established new QA organization for Hilton Data and Analytics overseeing all QA strategic and operational activities across Hilton Data and Analytics
- Formalized key QA KPIs to senior leadership, and collaborated with peer directors in Data Quality, Master Data Management and Engineering on key quality initiatives
- Reduced escaped defect rate by 30% from February to December utilizing proactive integration testing, white box testing, data profiling and test automation
- Provided technical leadership including automation best practices and QA architecture
- Established layered automation including working with dev teams on unit tests, incorporated REST API testing (Rest Assured) and front-end Selenium scripts on MicroStrategy reports
- Formalized and implemented QA processes including test case management, data management and environment management
- Key Agile advocate across DNA, implementing best agile practices and collaboration across teams including continuous automated testing
- Developed data quality framework to monitor data structures, and data content in test and production environments accordingly to programmable rules
- Responsible for preparing project plans, resource utilization planning and budgeting reporting.
QA Technical Lead
National Geographic Partners
09.2016 - 02.2019
- Provided QA Technical strategy, management and implementation with both custom and vendor tools supporting digital product teams working closely with product managers, development technical leads and scrum masters
- Managed multiple QA teams globally (US, Mexico, South America) on digital product delivery supporting REST APIs for taxonomy, distribution and content data consumed by digital product teams
- Reduced emergency deployments by 78% through increased automation, integration testing, and behavior driven development
- Managed offsite mobile QA team developing native applications on IOS and Android
- Negotiated and maintained vendor contracts (for outsourced service vendors), and licensing contracts for tools and technologies including budgetary responsibilities
- Designed and developed automation frameworks (Serenity BDD/Selenium, Test Café, Cypress, Rest Assured) and enforced best practices for automation for over 20 automation engineers
- Designed, reviewed, executed and coordinated all performance and load testing across all digital groups (Jmeter/Blazemeter).
Senior Software QA Engineer
FireEye Inc.
12.2015 - 08.2016
- Performed quality assurance for Endpoint agent detecting malware and cybersecurity intrusions on Windows, Mac OSX, and Linux endpoints
- Reduced manual testing efforts significantly by creating automation to analyze log files on multiple client machines (Splunk Universal Forwarder)
- Created test plans, test plan reviews, and test plan execution
- Performed manual and automated testing including VMware, vSphere, Python, Jenkins, Splunk, and SQL.
IT Product Manager
Discovery Communications, LLC
09.2013 - 11.2015
- Product manager for U.S
- Revenue Systems IT product portfolio including Ad Sales for linear media and digital systems data and analytics
- Led reporting initiatives with development of enterprise Business Intelligence reporting platform using MicroStrategy and Tableau dashboards with Oracle data warehouse
- Product manager and quality assurance for development of Discovery’s custom Data Stewardship System, aligning Nielsen data to guarantee delivery numbers (Custom front end with crystal report integration)
- 2014 Innovation Award winner for redefining system data processes and implementing software solutions to save production support team several hours per day of redundancy
- Collaborated directly with Ad Sales executive management to define business technology roadmap
- Managed three direct reports (IT business analysts and data architect), with responsibility for key business areas (Ad Sales Research, Strategic Sales Service, and Finance).
QA Technical Lead/Senior QA Engineer
Advisory Board Company
10.2010 - 09.2013
- Led testing efforts for launch of Payment Integrity Compass, a data analytics tool for claims processing
- Comprehensive testing with 835/837/HL7 files
- Developed testing strategies for end to end testing (ETL data warehouse to GUI front-end)
- Responsible for technical guidance and supervision across Revenue Cycle vertical consisting of three offices (DC, Chicago, and Chennai, India) of approximately ten QA staff
- Performed white-box testing to fix defects real-time with developers for incorporation with new software build
- Researched/recommended new test tools to streamline QA test efforts across multiple products and groups
- Developed automated tests (JUNIT, JBehave) on Behavior Driven Development framework and created front end QA scripts (Selenium), utilizing Jenkins for continuous integrations builds
- Familiarity with domain driven design and service-oriented architecture (RESTFUL services)
- Devised JMETER tests for performance testing for service-oriented architecture
- Provided root cause analysis reports of defects found during testing utilizing JIRA, Rally, and Bugzilla.
IT Application Developer/Analyst
Discovery Communications LLC
09.2000 - 10.2010
- Researched and fixed report and data discrepancies on both reporting and transactional systems for Finance, Ad Sales and Stewardship executive
- Improved support process by tracking application metrics and usage, and created support documentation to track application relationships/interdependencies and problem resolution
- Performed software configuration and release management, using CVS and Visual Source Safe
- Performed maintenance development using PL/SQL, Java, and UNIX Shell scripting on Solaris/Linux
- Multiple ‘Stellar’ awards recipient (awarded by peers and senior-level management).
Education
Bachelor of Applied Science and Engineering - Chemical Engineering
University of Toronto
Toronto CanadaSkills
- Python
- Java
- PERL
- Ruby
- SQL (T-SQL and PL/SQL)
- UNIX shell scripting
- C/C
- Agile
- Rally
- JIRA
- Remedy
- Service NOW
- GIT
- Subversion
- SharePoint
- ServiceNow
Training
- ITIL Foundations
- Worksoft Automation Framework
- AWS Fundamentals
- Splunk Fundamentals
Certification
Salesforce Administrator
Comptia Security+
Certifed Scrum Master
AWS Cloud Practioner
Timeline
Principal Quality Assurance, Senior Manager
Twenty8Tech LLC
05.2020 - Current
Senior Manager, Quality Assurance
Hilton Worldwide Inc
02.2019 - 05.2020
QA Technical Lead
National Geographic Partners
09.2016 - 02.2019
Senior Software QA Engineer
FireEye Inc.
12.2015 - 08.2016
IT Product Manager
Discovery Communications, LLC
09.2013 - 11.2015
QA Technical Lead/Senior QA Engineer
Advisory Board Company
10.2010 - 09.2013
IT Application Developer/Analyst
Discovery Communications LLC
09.2000 - 10.2010
Bachelor of Applied Science and Engineering - Chemical Engineering
University of Toronto
Similar Profiles
Sabrena LangstonSabrena Langston
Self Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLCSelf Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLC
David BondarchukDavid Bondarchuk
OTR Truck Driver at Kalinka Transport LLC/Bond Logistics LLCOTR Truck Driver at Kalinka Transport LLC/Bond Logistics LLC
NORMA MILLERNORMA MILLER
Business Owner at 12TH MAN ROOFING LLC/ MONARCA LLCBusiness Owner at 12TH MAN ROOFING LLC/ MONARCA LLC
Cemal KilicCemal Kilic
Sales Associate at USA Marble & GraniteSales Associate at USA Marble & Granite
Meelan RoheenMeelan Roheen
Social Media Marketer at NASocial Media Marketer at NA