Pietro Frisina
St. Petersburg,FL
Summary
Healthcare Operations Leader with a proven record of transforming underperforming urgent care centers into high-
performing, patient-focused operations. Over 5 years of leadership experience managing high-volume clinical teams, front desk workflows, and EMR operations in fast-paced environments. Recognized for turning around a historically low-performing center, reducing Employment Services errors from 45% to 1.89% within one month, while rebuilding staff morale and accountability. MBA-trained professional with a passion for operational excellence, patient satisfaction, and team development. Actively relocating to the Tampa area to continue advancing in healthcare operations leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Center Manager
MedRite Urgent Care
Brooklyn, New York
03.2025 - Current
- Recruited by CEO to restore stability and performance at a critical site seeing 80–100 patients daily, following turnover of three prior managers in two years.
- Transformed center operations, cutting Employment Services errors from 45% to 1.89% in four weeks, and achieving the highest corporate KPI compliance since opening.
- Cross-trained staff and restructured workflows, creating a culture of accountability, collaboration, and ownership that drastically improved morale and shift coverage.
- Provided real-time operational leadership, addressing workflow bottlenecks and patient flow issues to maintain throughput and patient satisfaction under minimal staffing.
- Partnered with medical leadership (Lead PA) to align clinical and front-desk operations, ensuring continuity of care and adherence to company standards.
- Adapted rapidly to changing corporate structures, building clarity where processes were undefined and driving consistent performance amid organizational transitions.
- Recognized by executive leadership for operational turnaround, staff development, and patient-first leadership approach.
Multi-Site Practice Manager
CityMD Urgent Care Center
Deer Park/Copiague, NY
07.2022 - 03.2024
- Improved patient throughput, reducing average wait times by 20% and elevating satisfaction scores across high-volume centers serving 125–175 patients daily.
- Led cross-functional clinical and administrative teams to deliver seamless urgent care operations, ensuring efficiency, compliance, and exceptional patient experiences.
- Optimized staffing and scheduling through Kronos, Workday, and SmartForce/Shifthound, cutting staffing gaps by 25% and maintaining consistent coverage across multiple shifts.
- Managed performance reviews, promotions, and hiring using Workday, fostering a culture of accountability, professional growth, and team engagement.
- Trained and onboarded new managers, creating standardized best practices that improved leadership consistency across sites.
- Selected as District Manager for the Day on multiple occasions to oversee regional operations, direct shift transfers, and resolve escalated site issues in real time.
- Monitored KPIs through DOMO analytics and used to identify early warning signals for coverage risk, productivity drops, and scheduling inefficiencies.
Multi-Site Assistant Manager
CityMD Urgent Care Center
Lake Grove, Massapequa, Bellmore, NY
07.2019 - 07.2022
- Led daily clinical and administrative operations in a high-volume urgent care center, ensuring patient safety, timely triage, and continuity of care during peak demand periods.
- Streamlined workflows and introduced new protocols, increasing operational efficiency by 15% and enhancing overall patient satisfaction.
- Mentored and developed a 35-member team, improving compliance with clinical protocols and achieving a 10% improvement in care quality.
- Submitted weekly “State of Site” reports detailing staffing (FTEs), throughput, satisfaction scores, and operational challenges; implemented biweekly action plans that improved KPI consistency and accountability.
- Enhanced EMR accuracy and documentation efficiency using eClinicalWorks and Athena, cutting administrative errors by 20% and improving billing accuracy.
- Owned extended-hours staffing models, adjusting coverage based on real-time demand, utilization patterns, and clinician availability.
Education
MBA - Healthcare Management
SUNY Stony Brook
Stony Brook, NY05-2019
Bachelor of Science - Business Management
SUNY Farmingdale
Farmingdale, NY05-2018
Skills
- Healthcare Operations Management
- Patient Access & Registration
- Staff Leadership & Development
- KPI Tracking & Performance Improvement
- EMR Systems (eClinicalWorks, Athena)
- Workflow Optimization & Scheduling
- Strategic Planning & Execution
- Conflict Resolution & Patient Relations
- HIPAA & DOH Compliance
- Budgeting & Cost Control
- Insurance Verification & Intake
- Cross-functional team collaboration
Certification
- AED/CPR Certification
International Sports Sciences Association (ISSA), Issued 2024 - Personal Trainer Certification
International Sports Sciences Association (ISSA), Issued 2024
Timeline
Center Manager
MedRite Urgent Care
03.2025 - Current
Multi-Site Practice Manager
CityMD Urgent Care Center
07.2022 - 03.2024
Multi-Site Assistant Manager
CityMD Urgent Care Center
07.2019 - 07.2022
MBA - Healthcare Management
SUNY Stony Brook
Bachelor of Science - Business Management
SUNY Farmingdale