Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Pikria Kapianidze

Brooklyn,NY

Summary

With a proven track record at Santander Bank US, I excel in analytical skills and social perceptiveness, enhancing operational efficiency by over 30%. A dedicated team player, I adeptly balance customer service excellence with multitasking abilities, driving significant improvements in both client satisfaction and team productivity.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Companion Caregiver

Linda Terhyden
Manhattan, NY
01.2022 - Current
  • Provided companionship and emotional support to elderly clients.
  • Transported clients to medical appointments, errands, and social engagements.
  • Accompanied clients on walks outdoors for exercise and fresh air.
  • Gave medication reminders according to prescribed instructions.
  • Monitored vital signs such as blood pressure and temperature when needed.
  • Scheduled doctor's appointments and other necessary services for the client.

Dispatcher

Qoreli LLC, Argo Logistics LLC
Brooklyn, NY
01.2020 - 12.2021
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Provided support to drivers in regards to directions, paperwork.
  • Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
  • Ensured compliance with Federal Motor Carrier Safety Regulations.
  • Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
  • Generated reports for management review related to driver performance, delivery delays.
  • Analyzed daily freight volumes and allocated resources accordingly.
  • Tracked all shipments using GPS technology in order to provide real-time updates.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.

Assistant Operational Manager

Santander Bank Us
Brooklyn, NY
07.2017 - 11.2019
  • Assisted in the development and implementation of operational strategies to ensure efficiency and effectiveness of operations.
  • Provided guidance, direction, and support to direct reports in order to meet organizational objectives.
  • Developed and implemented policies, procedures, and controls for operational activities.
  • Monitored operational performance metrics to identify areas for improvement.
  • Managed personnel resources including recruitment, training, evaluation, motivation, and discipline of team members.
  • Ensured compliance with safety regulations throughout all operations processes.

Special Needs Babysitter

Rob Tannenboun
Manhattan, NY
12.2009 - 03.2013
  • Assisted special needs children with activities of daily living such as eating, dressing, and toileting.
  • Provided emotional support and encouragement to foster positive behavior in the children.
  • Monitored the safety of special needs children while participating in recreational activities.

Teller

Astoria Federal Savings Bank
Brooklyn, NY
03.2003 - 12.2008
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Processed wire transfers for customers both domestically and internationally.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.

Education

Bachelor of Arts - Language Interpretation And Translation

University of Georgia
Georgia
07-1992

Skills

  • Analytical skills
  • Dedicated team player
  • Social perceptiveness
  • Customer service
  • Multitasking Abilities
  • Time management
  • Conflict resolution

Certification

  • National Caregiver Certification as a Home Health Aide

Languages

  • Georgian
  • Russian

Timeline

Companion Caregiver

Linda Terhyden
01.2022 - Current

Dispatcher

Qoreli LLC, Argo Logistics LLC
01.2020 - 12.2021

Assistant Operational Manager

Santander Bank Us
07.2017 - 11.2019

Special Needs Babysitter

Rob Tannenboun
12.2009 - 03.2013

Teller

Astoria Federal Savings Bank
03.2003 - 12.2008

Bachelor of Arts - Language Interpretation And Translation

University of Georgia

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Pikria Kapianidze