Hi, I’m
Pilar Ademosu
Tallahassee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
year of professional experience
Work History
Walgreens
Internship Student
05.2020 - 06.2020
Job overview
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Walgreens
Pharmacy Technician
05.2020 - 06.2020
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
Home Depot
Customer Service Representative
03.2019 - 10.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor Of Applied Science from Business Administration
University Overview
- Relevant Coursework: Financial accounting & Principle of finance.
- Relevant Coursework: Business law & Managing and Leading in business
- Relevant Coursework: Micro economics & Macroeconomics
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate Health Science from Pharmacy Technology
06.2020
University Overview
- Relevant Coursework: Pharmacy Technician Fundamentals and Computer Applications & Pharmaceutical Calculations and Pathophysiology II
- Relevant Coursework: Drug/Dosage Interaction and Pharmacy Law & Ethics & Pharmacology and Sterile Products & HIV/AIDS
- Relevant Coursework: Community & Institutional Pharmacy & Critical Thinking and Problem Solving
Skills
- Purchase Assistance
- Transaction Balance Sheets
- Feedback Acceptance
- Restocking
- Receipt and Refund Issuance
- Conflict Resolution
- Identification Checks
- Credit and Cash Transactions
- Loyalty Program Promotion
- Issue and Complaint Resolution
- Speech Clarity
- Goal-Driven
- Motivated Team Player
Timeline
Internship Student
Walgreens
05.2020 - 06.2020
Pharmacy Technician
Walgreens
05.2020 - 06.2020
Customer Service Representative
Home Depot
03.2019 - 10.2019
Southern New Hampshire University
Bachelor Of Applied Science from Business Administration
Ultimate Medical Academy - Clearwater
Associate Health Science from Pharmacy Technology
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