Pilar Bama Engonga

I Help customers by answering questions,and providing information about products and resolving problems. Handling inbound and outbound calls and complaints, also analyzed data from customer interactions and support tickets to identify areas for improvement, evaluate. and improved customer service processes,to ensure they are efficient and effective.

• I provide customer service in English and Spanish,communicate with customers, answering their questions and taking phone calls
• Displayed patience and understanding when dealing with difficult situations
• Resolving issues, identifying and fixing customers issues,concerns and inquiries.

• Delegated work to staff, setting priorities and goals
• Monitored performance metrics to evaluate effectiveness of initiatives
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs

• Chat support (Flexible Hours) — Troubleshooting for customers
• Training and Troubleshooting
• Adjusted bills and refunded money to resolve customers' service or billing complaints

• Help residents with rent payments, Payroll, Work orders, lease apartments
• Set policies and processes
• Evaluate and improve operations and financial performance
• Call vendors
• Prepare regular reports for upper management

• High volume calls regarding flight tickets, help customers find the best deal

• Retail Store, selling clothes, shoes, bags, jewelry and more
• Oversee recruitment and training of new employees
• Prepare regular reports for upper management
• Establish strategic goals by gathering pertinent business, financial, service and operations information

• Customer Service for students, answer questions regarding their school units

• Help residents with rent payments, Work orders, lease apartments
• Provide Reports to management
• Structure large data sets to find usable business decisions
• Work with a team of analysts and other associates to process information
• Create presentations and reports based on recommendations and findings

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.