Summary
Overview
Work History
Education
Skills
Timeline
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Pilar Bautista

Philadelphia,PA

Summary

Focused Medical Assistant with a background in customer service, multitasking and time management abilities. Motivated to deliver seamless and pleasant healthcare experience to patients and give every patient a positive and memorable experience. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations.

Overview

2
2
years of professional experience

Work History

Medical Assistant

Vybe Urgent Care
Phila, PA
07.2023 - Current
  • Maintains cleanliness of examination rooms, stocks with necessary supplies and prepare for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measures vital signs, complete medical histories and obtain chief of complaint to prepare patients for examination as well as perform basic laboratory test and conduct EKGs .
  • Complete clinical inboxes , responded to patient callbacks
  • Administer injections, medications and treatments as directed by the physician.

Customer Service Representative

Planet Fitness
Phila, PA
01.2023 - 07.2023
  • Maintained cleanliness of gym
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts , Processed payments and provided payment option setup assistance.

Manager

SoBol
Phila, PA
04.2022 - 12.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day ; Performed daily opening and closing procedures for the register area.
  • Assigned tasks to associates to fit skill levels and maximize team performance by cross-training them in every area of store.

Education

Certification -

Philadelphia Job Corps
06.2023

High School Diploma -

Parkway West High School
06.2018

Skills

  • Immunization Administration
  • Phlebotomy
  • Vital signs monitoring
  • Certified in Basic Life Support (BLS)
  • Sterilization techniques
  • Knowledge of EMR
  • Customer Service
  • Time management
  • Leadership skills
  • EKG set up and monitoring

Timeline

Medical Assistant

Vybe Urgent Care
07.2023 - Current

Customer Service Representative

Planet Fitness
01.2023 - 07.2023

Manager

SoBol
04.2022 - 12.2022

Certification -

Philadelphia Job Corps

High School Diploma -

Parkway West High School

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Pilar Bautista