Pilar Guadarrama
Iowa City,IA
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Bread Garden
03.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
Truck Driver
Army National Guard
02.2020 - Current
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
Patient Care Assistant
Vista Prairie At Fieldcrest
06.2018 - 08.2019
- Worked to improve and enhance patient lives through effective and compassionate care.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA12.2023
Skills
- Patient Feeding
- Monitoring Patient Conditions
- Logistics planning
- Time Management
- Business etiquette
- Specimen handling
- Patient Care and Monitoring
- Route logs
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Barista Trainer
Bread Garden
03.2021 - Current
Truck Driver
Army National Guard
02.2020 - Current
Patient Care Assistant
Vista Prairie At Fieldcrest
06.2018 - 08.2019
Bachelor of Arts - Psychology
University of Iowa
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