Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Pilar  Irigoyen

Pilar Irigoyen

Flowery Branch,GA

Summary

Dynamic professional with a proven track record at Equifax in enhancing collection management strategies and improving internal controls. Excelled in complaint resolution and account updating, significantly boosting customer satisfaction. Skilled in call control and product upselling, demonstrating a strong ability to exceed performance targets through exceptional service and team collaboration.

Overview

4
4
years of professional experience

Work History

Call Center Assistant En Hello Food Peru

Hello Food Peru
10.2012 - 03.2013
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Created and maintained detailed database to develop promotional sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.

. Hello food worked with many restaurants and when the customer downloaded the application they could make their order and I was in charge of delivering to each restaurant.

Collection Management and Strategy

Equifax
05.2010 - 09.2012
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Responded to requests for new or increased open account credit limits.
  • Monitored accounts receivable aging and worked with various areas to address business needs.

Customer Service Representative

Hbc Perú
02.2009 - 03.2010
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Communications - Communication Studies

Isil
Peru Lima

Skills

  • Complaint resolution
  • Product Upselling
  • Call Control
  • Account updating

Languages

Spanish
Native or Bilingual

Interests

Have my first experience with the company and be able to show all my skills

Timeline

Call Center Assistant En Hello Food Peru

Hello Food Peru
10.2012 - 03.2013

Collection Management and Strategy

Equifax
05.2010 - 09.2012

Customer Service Representative

Hbc Perú
02.2009 - 03.2010

Communications - Communication Studies

Isil
Pilar Irigoyen