Ashley Lagance
Henderson,NV
Summary
Customer service professional with proven track record in handling high-volume inbound calls and resolving diverse customer inquiries. Known for strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Expertise in communication and problem-solving, delivering consistent and reliable service.
Overview
9
9
years of professional experience
Work History
Patient Access Center Representative (Call Center)
NYU Langone Health
08.2022 - 08.2024
- Verify patient insurance coverage and eligibility.
- Explain insurance benefits, co-pays, and deductibles to patients.
- Provide information about hospital or clinic services, locations, and procedures.
- Schedule and confirm patient appointments.
- Coordinate with medical staff to ensure timely and efficient scheduling.
- Manage appointment cancellations and rescheduling as needed.
- Scheduling radiology, dermatology, internal medicine, cardiology, physical therapy, neurology, orthopedic, Urology, endocrinology, obgyn, ENT, Pulmonology.
Pharmacy Technician
Walgreens Pharmacy
11.2020 - 07.2021
- Process third party billing claims and assist with prior authorization completion.
- Providing customer service in-person and over the phone.
- Administering covid 19 testing.
- Organizing pharmacy inventory and data entry.
- Measuring, mixing and labeling medication dosages.
- Administering vaccines shingles, Tdap, Flu, Covid 19, Varivax, Hep B, Hep A/B.
Front desk receptionist
Palazzo Casino Canyon Ranch Spa
03.2017 - 11.2020
- Greet guests and provide a warm welcome upon their arrival at the spa.
- Answer phone calls and inquiries in a professional and courteous manner.
- Manage appointments, cancellations, and rescheduling of spa services.
- Process payments for spa services and handle cash and credit transactions.
Retail associate
Nike Factory store
06.2015 - 05.2016
- Welcoming customers with a friendly demeanor, offering product information, and assisting them in finding items.
- Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.
- Maintaining a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards.
Education
Associates Degree - General Studies
College of Southern Nevada
Henderson, NV01.2024
Skills
- Organization
- Complaint resolution
- EMR software
- Call handling
Timeline
Patient Access Center Representative (Call Center)
NYU Langone Health
08.2022 - 08.2024
Pharmacy Technician
Walgreens Pharmacy
11.2020 - 07.2021
Front desk receptionist
Palazzo Casino Canyon Ranch Spa
03.2017 - 11.2020
Retail associate
Nike Factory store
06.2015 - 05.2016
Associates Degree - General Studies
College of Southern Nevada
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