Valerie Ortiz
Crowley ,TX
Summary
Dynamic professional with a proven track record at JPS Health Network, excelling in Spanish interpretation and relationship building. Demonstrated expertise in insurance verification and patient registration, coupled with a strong ability to multitask and organize. Achieved significant improvements in patient care quality and satisfaction through empathetic service and efficient problem resolution.
Overview
4
4
years of professional experience
Work History
Call Center Patient Access Representative
JPS Health Network
07.2022 - Current
- Answered incoming calls, scheduled appointments and created medical charts.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Country Club Server
Mira Vista Country Club
06.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
R.L. Paschal Highschool
Fort Worth, TX2017
Skills
- Spanish Interpretation Services
- Insurance verification
- Patient registration
- Multitasking and organization
- Medical terminology
- Punctual
- Money handling
- Relationship building
- Friendly and outgoing
Timeline
Call Center Patient Access Representative
JPS Health Network
07.2022 - Current
Country Club Server
Mira Vista Country Club
06.2021 - 05.2022
R.L. Paschal Highschool
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