Sabrina Muñoz

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.

Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed high volume inbound calls
• Verify insurance information to ensure accurate billing coverage
• Coordinate appointments efficiently to reduce patient weight times and optimize clinic workflow
• Scheduled with for multiple providers
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• Implemented daily lesson plans to promote cognitive and social development in children.
• Assisted in creating a safe, engaging classroom environment for diverse learning needs.
• Monitored and documented children's progress, ensuring adherence to educational standards.
• Collaborated with lead teachers to adapt activities based on individual student requirements.
• Coordinated parent communication regarding children's milestones and classroom events.
• Maintained cleanliness and organization of classroom materials and resources effectively.
• Facilitated group activities that fostered teamwork and interpersonal skills among students.
• Supported behavioral management strategies to encourage positive interactions among children.
• Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
• Communicated regularly with parents about daily activities and behaviors.

• Managed high-volume inbound calls to resolve customer inquiries effectively.
• Utilized CRM software to track interactions and maintain accurate customer records.
• Delivered exceptional customer service, enhancing overall satisfaction ratings.
• Collaborated with team members to streamline call handling processes and improve efficiency.
• Implemented call scripts that increased first-call resolution rates and reduced handle time.
• Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Improved first-call resolution rates by effectively utilizing resources and available tools.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Responded to customer inquiries via telephone, email and live chat to provide updated information.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.