Jennifer Bien-Aime
Fort Lauderdale,FL
Summary
Detail-oriented professional with over 2 years of experience in customer service and healthcare administration. Expertise in scheduling, reporting, and supply control, contributing to enhanced customer experiences. Recognized for effective communication and problem-solving abilities, with a focus on patient advocacy and health information privacy. Proven track record of high productivity and efficient task completion in healthcare settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative (Call Center)
Memorial Healthcare System
Miramar, USA
08.2024 - Current
- Company Overview: call center
- Created and maintained patient charts for Primary care and OBGYN specialties.
- Scheduled appointments, verified insurance coverage, and ensured accurate billing.
- Delivered exceptional customer service and resolved patient inquiries.
- Assisted patients with referral changes and processed new referral requests across multiple specialties to ensure continuity of care and accurate documentation.
- Call center
Pharmacy Technician Call Center
Walgreens Pharmacy
Miami, USA
12.2022 - 08.2023
- Communicated with patients regarding prescriptions and medication inquiries.
- Assisted with refill requests and provided timely updates on medication status.
- Coordinated with prescribers to obtain approvals for refills.
- Supported medication management, ensuring accuracy and compliance.
- Processed prior authorizations for controlled substances.
Telemarketer
Allstate Insurance
Miami, USA
04.2020 - 05.2022
- Contacted customers to promote discounts, updated rates, and product offerings for home, auto, and condo insurance.
- Reached out to prospective clients to generate new business opportunities.
- Followed up on insurance quotes, supporting conversions into active policies.
Education
Diploma -
North Miami Senior High School
North Miami, FL06.2016
Skills
- Coordination
- Reporting & Documentation
- Problem-Solving
- Time Management
- Effective Communication (Written & Verbal)
- Bilingual: English & Creole
- Patient charting
- Insurance verification
- Appointment scheduling
- Referral management
- Customer relationship management
Certification
- Pharmacy Tech License
Timeline
Patient Access Representative (Call Center)
Memorial Healthcare System
08.2024 - Current
Pharmacy Technician Call Center
Walgreens Pharmacy
12.2022 - 08.2023
Telemarketer
Allstate Insurance
04.2020 - 05.2022
Diploma -
North Miami Senior High School