Michael Dabney
Buffalo,NY
Summary
Proactive clinical support specialist skilled in conflict resolution, cross-functional team coordination and EHR management. Proven record of de-escalating tense situations to ensure a calm, hospitable environment compliant with HIPPA. Committed to accurate documentation and empathetic patient care.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Behavioral Technician
People Inc.
Buffalo, NY
08.2025 - 04.2026
- Ensured client safety and fulfilled company expectations by assisting clients with daily living activities
- Maintained accurate documentation and open communication with staff and families, supporting coordinated care
- Performed laundry, sanitation, meal preparation, hygiene, and transport/appointments to support client well-being
Package Handler / Truck Unloader
United Parcel Services
Buffalo, NY
05.2023 - 10.2023
- Handled packages using 'hand-to-surface' methods, ensuring safety and operational efficiency
- Scanned, read, and labeled packages accurately, improving sorting accuracy and reducing errors
- Loaded packages onto conveyor belts, trucks, or pallets, enhancing workflow speed and productivity
- Identified package errors and discrepancies, reducing delivery issues and improving customer satisfaction
Overnight Modular Team Associate
Walmart
Cheektowaga, NY
02.2022 - 04.2023
- Instituted safety protocols during shifts, maintaining a secure work environment
- Executed efficient aisle resets, improving inventory visibility and boosting sales by 10%
- Led overnight team in labeling, pricing, and assembling fixtures, ensuring blueprint compliance
- Collaborated with a team to set shelves and end caps, fostering cooperation and consistently meeting deadlines
General Laborer
Durham INC.
Buffalo, NY
05.2021 - 12.2021
- Utilized tools to band orders, ensuring timely completion and maintaining high-quality standards
- Collaborated with a team to assemble pallets, enhancing workflow and consistently meeting project deadlines
- Built and secured pallets, boosting order accuracy and improving delivery efficiency
Housekeeper
Residence Inn. By Marriott
Amherst, NY
06.2020 - 12.2020
- Collaborated with maintenance and front desk teams to ensure seamless guest experiences and prompt issue resolution
- Inspected rooms post-cleaning to maintain high standards of hygiene and guest satisfaction
- Enhanced guest satisfaction scores by maintaining exceptional cleanliness and providing prompt customer service
Dietary Float
Metz Culinary Management (ECMC)
Buffalo, NY
11.2018 - 02.2020
- Transported and served food while ensuring high hygiene standards and customer satisfaction
- Optimized dishwashing processes, improving kitchen cleanliness and operational efficiency
- Adhered to dietary restrictions for patients, enhancing health outcomes and satisfaction
Education
High school diploma -
Math, Science & Technology High School
Buffalo, NY06.2013
Skills
- Documentation
- Logistics
- Cleanliness
- Problem-Solving
- Customer Service
- Leadership
- Prioritization
- Attention to Detail
- Food Safety & Knowledge
- Multi-tasking
- Organization
- Team Coordination
- Safety Protocols
- Communication
Certification
Driver's License
Timeline
Behavioral Technician
People Inc.
08.2025 - 04.2026
Package Handler / Truck Unloader
United Parcel Services
05.2023 - 10.2023
Overnight Modular Team Associate
Walmart
02.2022 - 04.2023
General Laborer
Durham INC.
05.2021 - 12.2021
Housekeeper
Residence Inn. By Marriott
06.2020 - 12.2020
Dietary Float
Metz Culinary Management (ECMC)
11.2018 - 02.2020
High school diploma -
Math, Science & Technology High School