PILAR REED
Garden City,MI
Summary
Dedicated delivery driver with a strong focus on enhancing customer satisfaction through efficient delivery scheduling and GPS navigation. Proven ability to maintain high service standards and professionalism.
Overview
11
11
years of professional experience
Work History
De;ivery Driver
Grubhub. Dasher Diver
10.2025 - Current
- Delivered orders efficiently, ensuring timely service to enhance customer satisfaction.
- Navigated routes effectively using GPS technology for optimal delivery times.
- Communicated with customers regarding order status and resolved inquiries promptly.
- Maintained vehicle cleanliness and operational standards for safety compliance.
- Collaborated with restaurant staff to confirm order accuracy before dispatching deliveries.
- Adapted quickly to changing schedules and high-demand periods while maintaining service quality.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Student Transfer
River North Llc,
02.2025 - Current
- Assisted instructors in organizing class materials and resources for lectures.
Share Ride Diver
Uber. Lyft
11.2024 - Current
- Operated diving equipment safely and efficiently during service requests.
- Assisted in training new divers on safety protocols and operational procedures.
- Conducted pre-dive checks to ensure equipment functionality and safety compliance.
- Collaborated with team members to optimize dive routes for efficiency and effectiveness.
- Monitored water conditions and reported changes to enhance safety measures during operations.
- Developed best practices for underwater navigation and communication among diver teams.
- Implemented process improvements that reduced response times for service requests by divers.
- Provided feedback on equipment performance, contributing to maintenance schedules and upgrades.
- Maintained accurate dive logs for regulatory compliance and operational efficiency.
Laundromat Tenant Manger
R7 Laundry
06.2015 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Implemented process improvements, reducing turnaround time for laundry services.
- Trained and mentored staff on best practices in customer service and equipment operation.
- Managed inventory control systems to optimize supply levels and reduce waste.
- Developed training programs to enhance employee skills and operational efficiency.
- Established performance metrics to assess team productivity and service quality.
- Coordinated scheduling to maintain optimal staffing levels during peak hours.
- Collaborated with management on strategic initiatives to expand service offerings and market reach.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
Celeven Hidh School
Portland, OR06-1992
Associate of Applied Science -
Detroit Job Corp
Detroit, MI05-1999
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Map reading and navigation skills
- Order picking and processing
- GPS operation
- Delivery scheduling
- Stocking and inventory
- Commercial driving
- Delivery recordkeeping
Timeline
De;ivery Driver
Grubhub. Dasher Diver
10.2025 - Current
Student Transfer
River North Llc,
02.2025 - Current
Share Ride Diver
Uber. Lyft
11.2024 - Current
Laundromat Tenant Manger
R7 Laundry
06.2015 - Current
Associate of Applied Science -
Detroit Job Corp
High School Diploma -
Celeven Hidh School