Pilar Taylor
Salem
Summary
Organized and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced professional and clinical environments. Recognized for keen attention to detail and strong decision-making abilities, effectively managing multiple concurrent tasks with ease. A self-motivated work ethic ensures high performance in both independent and team settings. Additionally, experienced as a staff instructor, providing training in both group and individual formats to enhance team capabilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Residential Auxiliary Support Technician
Partnerships In Community Living
12.2021 - 09.2025
- Administrator for EHR and Google account; providing software support and customer service agency wide.
- Provide virtual and in-person training to staff from the first day of hire to our veteran staff of 30+ years, on utilization of computer systems including policy and procedures.
- Presented at 2024 Therap National Conference on Innovative Use of the MAR
Medical Assistant for Psychiatric Services
Polk County
11.2016 - 07.2020
- Completed vital signs for clients and escorted them to their providers.
- Operated TeleHealth equipment/software for telecommuting practitioners.
- Responsible for triage of calls from clients and care providers.
Office Lead for Behavioral Health
Polk County
07.2016 - 11.2016
- Oversaw the daily operations at the West Salem office; including generating reports, monitoring and ordering office supplies, ensuring proper opening/closing procedures followed, maintaining various shared spreadsheets, and many other essential functions of the office.
- Provided assistance to the Psychiatric Services Team, as designated, with special projects, team specific supply ordering, and daily set-up and troubleshooting of equipment used for virtual appointments with providers.
Office Specialist II
Polk County
03.2016 - 07.2016
- Operated typical office equipment such as fax, copier, multi-line phones, and computer, working on office projects for Office Manager.
- Served as backup for front office staff, as needed, of the Behavioral Health Clinic.
- Learned and performed the role of Office Specialist 3 during a co-worker’s extended absence.
Certified Nursing Assistant II/Unit Clerk
Salem Health
09.2009 - 12.2015
- Performed and accurately documented the compassionate care provided to patients within the scope of my role as CNA 2 for a post-surgical unit.
- Provided excellent customer service while answering nurse call system and multi-line phones; as well as in-person, greeting visitors and patients entering and leaving the unit. Kept accurate records of admissions and discharges, ordered supplies for patients and the unit using several different systems. Monitored telemetry system and determined patient’s heart rhythms then documented findings, reporting any changes to RN
Education
Nursing Assistant Training Course -
Salem Hospital
Salem, OR11.2009
Nursing Assistant Certification -
OSBN
11-2009
Certificate -
Business Computer Training Institute
Salem, OR06.2004
GED - undefined
Chemeketa Community College
Salem, OR01.1998
Skills
- Troubleshooting abilities
- Remote support
- Training delivery
- Customer service
- Data entry
- Computer skills
- Administrative support
- Strong problem solver
- Documentation and recordkeeping
- Appointment scheduling
Accomplishments
Developed and presented training on Innovative Use of the MAR at 2024 Therap National Conference
Certification
Adult/Child First Aid CPR AED Certified
Timeline
Residential Auxiliary Support Technician
Partnerships In Community Living
12.2021 - 09.2025
Medical Assistant for Psychiatric Services
Polk County
11.2016 - 07.2020
Office Lead for Behavioral Health
Polk County
07.2016 - 11.2016
Office Specialist II
Polk County
03.2016 - 07.2016
Certified Nursing Assistant II/Unit Clerk
Salem Health
09.2009 - 12.2015
GED - undefined
Chemeketa Community College
Nursing Assistant Training Course -
Salem Hospital
Nursing Assistant Certification -
OSBN
Certificate -
Business Computer Training Institute
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