Summary
Overview
Work History
Education
Skills
Timeline
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Tim Pettit

Firdley,MN

Summary

Accomplished Sr. Residential Technician at Comcast, adept in troubleshooting and customer education, significantly improved user satisfaction. Skilled in multitasking and effective communication, fostered teamwork at Big Top Liquors and Caribou Coffee, enhancing customer relations and operational efficiency. Expertise in equipment installation and problem-solving abilities underscore a track record of results.

Overview

16
16
years of professional experience

Work History

Sr. Residential Technician

Comcast
06.2015 - Current
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.

Sales Associate

Big Top Liquors
04.2011 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.

Shift Supervisor

Caribou Coffee
02.2008 - 04.2011
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

Associate of Arts -

Anoka Ramsey Community College
Coon Rapids

High School Diploma -

Fridley Senior High School
Fridley, MN
05.2007

Skills

  • Problem-solving abilities
  • Multitasking
  • Teamwork and Collaboration
  • Effective Communication
  • Customer relations understanding
  • Troubleshooting abilities
  • Customer Education
  • Equipment installation and repair

Timeline

Sr. Residential Technician

Comcast
06.2015 - Current

Sales Associate

Big Top Liquors
04.2011 - 05.2015

Shift Supervisor

Caribou Coffee
02.2008 - 04.2011

Associate of Arts -

Anoka Ramsey Community College

High School Diploma -

Fridley Senior High School

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Tim Pettit