Adam Martinez
Las Cruces,NM
Summary
Driven and accomplished professional with extensive experience at Comcast, adept in electrical troubleshooting and fostering positive customer relationships. Demonstrated ability to lead teams to success and enhance customer satisfaction through expert problem-solving and effective communication. Proven track record in improving operational efficiency and sales performance, leveraging both technical and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Senior Residential Technician
Comcast
Las Cruces, NM
01.2019 - 09.2024
- Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.
- Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.
- Displays active listening skills, perceive emotional awareness in difficult situations and empathize with customers to enhance an overall positive experience.
- Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).
- Warehouse duties; includes equipment reconciliation, sending and receiving weekly inventory, scanning our daily supplies that we might be running low on such as house boxes, arial wire, fittings, splitters, tags etc.
- Using Hub2U to request new hand tools in case ours is damaged. And staying up to date with any equipment that we might be holding for a long period of time.
Sales Associate
Comcast
Las Cruces, NM
11.2015 - 01.2019
- Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
- Providing outstanding customer service with all customer interactions.
- Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
- Acting as brand ambassador to promote Comcast/Xfinity products.
- Maintaining detailed sales product knowledge, including competitive information.
Store Manager
Verizon Wireless
Seattle, WA
01.2010 - 11.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED -
State of New Mexico
05.2009
Skills
- Power Tool Operation
- Electrical Troubleshooting
- Appliance Installation
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Sales Skills
- Decision-Making
- Team building
- Bilingual
- Safety Coordinator
- Team Leader
- Forklift Certified
- CDL license
Languages
English
Spanish
Read, Write, and Speak on both.
References
Upon request.
Timeline
Senior Residential Technician
Comcast
01.2019 - 09.2024
Sales Associate
Comcast
11.2015 - 01.2019
Store Manager
Verizon Wireless
01.2010 - 11.2015
GED -
State of New Mexico