Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Luis Valdes

Miami,FL

Summary

Results-driven Senior Residential Technician with a proven track record in improving installation efficiency and customer satisfaction. Expert in problem-solving, team collaboration, and training new technicians. Committed to delivering reliable and high-quality service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Residential Technician

Comcast
1306 NW 7th Ave
08.2021 - Current
  • Installed and configured residential cable and internet services for customers.
  • Diagnosed and resolved technical issues with customer equipment and service connectivity.
  • Collaborated with team members to improve installation efficiency and customer satisfaction.
  • Trained new technicians on best practices for installations and troubleshooting techniques.
  • Collaborated with team members for post storm recoveries and streamlined corporate projects with multiple work orders for increased efficiency alongside the property management team.

Education

Computer Networking - IT

Florida Career College
Miami, FL
05-2021

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Willingness to learn
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Decision-making

Certification

  • Certified EPON, Comcast - August 2024

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Residential Technician

Comcast
08.2021 - Current

Computer Networking - IT

Florida Career College
Luis Valdes