Luis Valdes
Miami,FL
Summary
Results-driven Senior Residential Technician with a proven track record in improving installation efficiency and customer satisfaction. Expert in problem-solving, team collaboration, and training new technicians. Committed to delivering reliable and high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Residential Technician
Comcast
1306 NW 7th Ave
08.2021 - Current
- Installed and configured residential cable and internet services for customers.
- Diagnosed and resolved technical issues with customer equipment and service connectivity.
- Collaborated with team members to improve installation efficiency and customer satisfaction.
- Trained new technicians on best practices for installations and troubleshooting techniques.
- Collaborated with team members for post storm recoveries and streamlined corporate projects with multiple work orders for increased efficiency alongside the property management team.
Education
Computer Networking - IT
Florida Career College
Miami, FL05-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Willingness to learn
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Decision-making
Certification
- Certified EPON, Comcast - August 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Residential Technician
Comcast
08.2021 - Current
Computer Networking - IT
Florida Career College