Raymond Lawson
Farmer City,IL
Summary
Accomplished Senior Residential Technician at Comcast, Xfinity, with a proven track record in troubleshooting, network maintenance, and leadership. Excelled in high-pressure environments, ensuring optimal customer satisfaction and team efficiency. Skilled in both technical diagnostics and fostering teamwork, significantly enhanced communication systems within the Illinois Army National Guard.
Overview
15
15
years of professional experience
Work History
Senior Residential Technician
Comcast, Xfinity
10.2014 - Current
- Installed wiring, cabling and networking hardware on customer premises.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Completed 8+ new connects, reconnects, and service changes for residential and commercial customers per day.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, cable TV, and Home security.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Demonstrated equipment capabilities to customer and responded to questions and concerns.
25U Signal Support Systems Specialist
Illinois Army National Guard
10.2011 - Current
- Current S6 Section Chief NCO for the 33rd Military Police Battalion.
- Responsible for the health and welfare of 5 Soldiers.
- Provide IT and Signal support for the 33rd MP BN and it's subordinate Units.
- Responded to 4 State Activations to include Hurricane Maria Relief in Puerto Rico (2017), and 3 separate Civil Disturbance missions in Chicago during the riots and protests of 2020-2021.
- In charge of maintaining communications between all soldiers in the Battalion for all missions.
- Responsible for over $200,000 worth of communication equipment.
- Trained on CISCO CCNA to program routers and switches for use in a network.
- Trained on A+, Security+, and CCNA.
Maintenance Director
Bridle Brook
05.2012 - 10.2014
- Established clear procedures for handling repairs, planning maintenance and completing building updates.
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
- Managed efficient teams of up to 4 employees.
- Verified building areas were working optimally and kept clean.
- Supervised employee performance, preventive maintenance, and safety.
- Supervised safety, prevention and fire protection programs.
Cook
Bridle Brook
05.2009 - 05.2012
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from servers and cooked items quickly to complete order items together and serve hot.
- Monitored food preparation, production, and plating for quality control.
Education
Associate of Science - Cybersecurity
American Military University
Charles Town, WV2025
No Degree - Signal Operations Support
Advanced Leader Course 25U30
Springfield, IL05.2024
No Degree - Leadership
Basic Leaders Course
Camp Ball, LA2020
No Degree - Information Technology
Fort Gordon Signal School
Fort Gordon, GA2012
High School Diploma -
Mahomet Seymour High School
Mahomet, IL05.2010
Skills
- Troubleshooting
- Diagnostic Procedures
- Network Maintenance
- Wireless Networking
- Time Management
- Critical Thinking
- Subnetting
- Leadership
- Instructing
- Customer Service
- Teamwork
Timeline
Senior Residential Technician
Comcast, Xfinity
10.2014 - Current
Maintenance Director
Bridle Brook
05.2012 - 10.2014
25U Signal Support Systems Specialist
Illinois Army National Guard
10.2011 - Current
Cook
Bridle Brook
05.2009 - 05.2012
Associate of Science - Cybersecurity
American Military University
No Degree - Signal Operations Support
Advanced Leader Course 25U30
No Degree - Leadership
Basic Leaders Course
No Degree - Information Technology
Fort Gordon Signal School
High School Diploma -
Mahomet Seymour High School
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