Pilar G. Ortega
Cicero,IL
Summary
Driven professional with a proven track record at Tipsy’s Tap, adept in Spanish translation and customer service excellence. Excelled in leadership roles, enhancing team skills and customer satisfaction. Demonstrated expertise in Microsoft Office Suite and conflict resolution, significantly improving operational efficiency and service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Mixologist
Tipsy’s Tap
11.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Stored supplies according to bar policies and health code requirements.
- Practiced safe work habits, wearing protective equipment to be following OSHA standards.
- Upheld strict regulations for safe alcohol service and food safety.
Multilingual Customer Service Agent
H&M Hennes & Mauritz
08.2018 - 11.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Documented customer service policies, scripts and procedures in Spanish.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Assistant Manager
T-Mobile
08.2016 - 08.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
EKG PROGRAM - Electrocardiograph Technology
Triton College
River Grove, IL04.2024
Associate of Arts -
Morton College
Cicero, IL05.2013
Skills
- Microsoft Office Suite
- Customer Service
- Spanish translation
- Problem-Solving
- Conflict Resolution
- Emotional Intelligence
- Leadership
- Skills Management
Certification
- Certified License - EKG
- Basset Certified
- Food Handler Certified
Languages
Spanish
Native or Bilingual
Timeline
Head Mixologist
Tipsy’s Tap
11.2021 - Current
Multilingual Customer Service Agent
H&M Hennes & Mauritz
08.2018 - 11.2021
Assistant Manager
T-Mobile
08.2016 - 08.2018
EKG PROGRAM - Electrocardiograph Technology
Triton College
Associate of Arts -
Morton College
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