Natacha Pim Chapman
Austin
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
05.2023 - Current
- Managed in-flight safety protocols to ensure compliance with airline regulations.
- Delivered exceptional customer service to enhance passenger experience during flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Flight Attendant
Allegiant Air
Fort Lauderdale, USA
05.2021 - 04.2023
- Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance.
- Answered passengers questions and provided solutions to issues arising during flights.
- Resolved problems, improved operations, and provided exceptional customer service.
Aesthetician
Coastal Spa and Salon
Fort Walton Beach, USA
09.2018 - 04.2021
- Developed individualized, therapeutic skin care programs for clients to fit their needs.
- Informed and recommended treatments for clients seeking a range of aesthetic services and advice.
- Delivered safe and therapeutic experiences to leave clients feeling satisfied and refreshed.
Assistant Manager
Hollister Co.
Destin, USA
05.2017 - 08.2018
- Developed a loyal and highly satisfied customer base through proactive management of customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments, planning, and coordinating service plan.
Sales Associate
Hollister Co.
Destin, USA
02.2015 - 05.2017
- Assisted customers in locating products and checked store systems for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts -
Northwest Florida State College
Niceville, FL05.2018
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FL05.2015
Skills
- Hospitality service expertise
- Safety and compliance
- Interpersonal communications
- Decision-making
- Attentiveness
Certification
Full Specialist, Department of Business and Professional Regulation Board of Cosmetology, FS905949
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
Delta Air Lines, Inc
05.2023 - Current
Flight Attendant
Allegiant Air
05.2021 - 04.2023
Aesthetician
Coastal Spa and Salon
09.2018 - 04.2021
Assistant Manager
Hollister Co.
05.2017 - 08.2018
Sales Associate
Hollister Co.
02.2015 - 05.2017
High School Diploma -
Choctawhatchee High School
Associate of Arts -
Northwest Florida State College