PIMWIPA WAIYASANIT
NY
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
8
8
years of professional experience
Work History
Senior Manager
Primp and Polish
05.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Improved customer satisfaction through staff training in customer service and product/service knowledge.
- Supervised guests at front counter, answering questions regarding services.
- Organized special events such as bridal parties or charitable fundraisers, promoting the salon''s offerings while giving back to the community.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Handled employee scheduling and coverage needs during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
Restaurant Server
Thai Farm Kitchen
09.2023 - 10.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Food Server
Hi Noodle Thai
04.2017 - 03.2021
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Assisted in training new server hires, sharing best practices and restaurant procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Languages For Careers
Srinakharinwirot University
Bangkok, Thailand01.2014
Skills
- Organized
- Communication
- Critical thinking
- Multitasking abilities
- POS and TOAST systems
- Troubleshooting and problem resolution
- Teamwork and collaboration
- Team development
- Customer relationship management
- Scheduling and coordinating
- Customer service
- Staff training
Languages
Thai
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Elementary
Timeline
Restaurant Server
Thai Farm Kitchen
09.2023 - 10.2024
Senior Manager
Primp and Polish
05.2019 - Current
Restaurant Food Server
Hi Noodle Thai
04.2017 - 03.2021
Bachelor of Arts - Languages For Careers
Srinakharinwirot University
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