Pinkie Laford
Warren,Michigan
Summary
Dedicated, efficient, and friendly Professional motivated to find long term and fulfilling employment in the customer service field to support company objectives while maintaining a commitment to provide superior customer focused experiences.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Remote Customer Coordinator
ABR
La Crosse, WI
12.2021 - 05.2022
- Taking calls for anything related to Prior Authorizations
- I schedule appointments for patients receiving covid vaccine shots
- I also put in the amount of doses a patient is getting in the vaccine inventory in My Cav system
- I called vaccine administrators or nurses regarding there correct vial doses for patients
- I made daily reports each day for patients who have received the vaccine or who has cancelled or check in
- I created sites for schools or any event for the vaccine administrators and collect information from my peers , so the patients can receive there vaccine.
Remote Media Representative
Apple
Cupertino, CA
08.2021 - 11.2021
- Chatting online with customers to assist in any on-site support that may be necessary
- Engaging with customers on social media
- Experience constructing verbiage for customer support/customer issues
- Chatting throughout the social media platform
- Helping clients/customers with any issues and questions they may have with there technical issues online
- Proficient in Microsoft Office/PC skills
- Ability to multi-task Alone or in a team setting
- I supported our business through social media so that they help by sharing their enthusiasm for our company
Postal Worker Processing Mail Clerk
DTE Energy
Highland Park, MI
02.2021 - 07.2021
- Ensuring that customers are satisfied with products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Troubleshooting common issues with a product or service
- Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
- Handle specific Inbound/Outbound calls from customers 200 calls or more
- Customer service roles
Sorter, processor
USPS Michigan Metroplex
Pontiac, MI
11.2019 - 04.2020
- And processing machine operator preparing incoming and outgoing mail for distribution at small post office branches
- Load and unload postal trucks and move mail around by zip code in the warehouse processing centers
- Work efficiently to get the job done.
Medical Scheduler Call Center Attendant
Beaumont Hospital
Royal Oak, MI
02.2018 - 04.2019
- Scheduled patients appointments and confirmed their primary care insurance information
- Used medical terminology with speaking to nurses or doctors regarding patients orders
- Answered telephones regarding patients orders and provided information to callers, take messages, and transfer calls to appropriate individuals
- Organized workflow and appointments by reading and routing calls to the appropriate department
- Managed paperwork coming through e fax from registered physicians regarding their patients allergies and tube feeding
- Put in patients diet restrictions based on the doctor or nurse practitioner orders
- Data Collector
Medical Supplies Rep/ Lead Pharmacy Technician
Joe’s Discount Pharmacy, Brown Babysitter Service
Detroit, MI
12.2015 - 09.2017
- Created an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the pharmacy
- Measured, counted and prepared prescriptions for customers and specified products using companies Policies &
- Procedures Guidelines
- Sold Medical Supplies throughout the pharmacy to customers and also reached out to different medical devices distributions to get the best prices on medical supplies for our patients
- Medical Billing and coding patients prescriptions for approval through there insurance companies
- Spoke to other pharmacy chains to switch the customer to our pharmacy and fill there prescriptions and provided them with excellent customer service
- Childcare Provider
- Ms.
Energy Call handling Specialist
DTE
03.2015 - 09.2015
- Observed and monitored the children’s play activities
- Assisted in preparing food and serving meals and refreshments to children
- Performed housekeeping duties to keep the children area clean.
Education
Certification in Health unit coordinator -
Mary grove Community College
09.2015 - 12.2015
High School Diploma - undefined
09.2013 - 12.2015
Skills
Medical Device Handlingundefined
Timeline
Remote Customer Coordinator
ABR
12.2021 - 05.2022
Remote Media Representative
Apple
08.2021 - 11.2021
Postal Worker Processing Mail Clerk
DTE Energy
02.2021 - 07.2021
Sorter, processor
USPS Michigan Metroplex
11.2019 - 04.2020
Medical Scheduler Call Center Attendant
Beaumont Hospital
02.2018 - 04.2019
Medical Supplies Rep/ Lead Pharmacy Technician
Joe’s Discount Pharmacy, Brown Babysitter Service
12.2015 - 09.2017
Certification in Health unit coordinator -
Mary grove Community College
09.2015 - 12.2015
Energy Call handling Specialist
DTE
03.2015 - 09.2015
High School Diploma - undefined
09.2013 - 12.2015
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