Pinky Saroha
Van Nuys,CA
Summary
SAROHA Skillfully pursues sales to achieve profit targets and exceed personal quotas. Uses consultative and relationship-based techniques to capture sales opportunities. Persuasive communicator with tenacious nature. Friendly retail professional with successful background in retail. Experienced & dedicated luxury sales associate with a passion for delivering exceptional customer service in a true luxury boutique environment.
Overview
11
11
years of professional experience
Work History
Verizon Rep Door to Door Sales
Atoori Management
Canoga Park
01.2024 - 07.2024
- Provided customer service by answering product and service related questions.
- Processed payments using point of sale system software.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Consistently met daily performance goals set by management team members.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Adhered to company policies and procedures when dealing with customer complaints or concerns.
Sales Associate
Nordstrom
Canoga Park, California
11.2023 - 01.2024
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Greeted customers and provided excellent customer service.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Answered store and merchandise questions and led customers to wanted items.
- Met or exceeded sales quotas of reporting periods and earned recognition for highest company sales volume.
- Exceeded sales goals.
Sales Associate
Bloomingdale's Dept. Store
Sherman Oaks, CA
02.2022 - 07.2023
- Customer questions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales revenue by 15% Q2 2023, resulting in total of 75,000 $ additional revenue.
- Achieved or exceeded company-defined sales quotas
Market Researcher
Opinions Ltd.
Canoga Park, CA
10.2013 - 03.2020
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Analyzed and consolidated data from different sources to generate campaign performance reports.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting
- Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation
Sales Associate
Express Retail
Canoga Park, CA
09.2018 - 06.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Operated POS terminals and cash drawer balancing.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Achieved or exceeded company-defined sales quotas
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
Education
Associate of Arts - Business Administration
Los Angeles Valley College
Los Angeles, CA06.2018
Skills
- Customer loyalty
- Cash Handling
- Customer Assistance
- Time Management
- Retail Sales
- Sales Expertise
- Money Transfer Systems
- Cash Register Operation
- Product Promotion
- Stockroom Upkeep
- Sales Goal Attainment
- Teamwork and Collaboration
- Product Knowledge
- POS System Operations
- Product Merchandising
- Loyalty Promotion
- Account Servicing
Additional Information
- AWARDS , Outstanding Achievement in Customer Satisfaction, 2023
Languages
Hindi
Professional
Timeline
Verizon Rep Door to Door Sales
Atoori Management
01.2024 - 07.2024
Sales Associate
Nordstrom
11.2023 - 01.2024
Sales Associate
Bloomingdale's Dept. Store
02.2022 - 07.2023
Sales Associate
Express Retail
09.2018 - 06.2019
Market Researcher
Opinions Ltd.
10.2013 - 03.2020
Associate of Arts - Business Administration
Los Angeles Valley College
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