Brandon Brown
Alexandria,VA
Summary
Passionate about customer service with a proven track record of increasing customer satisfaction. Skilled in building lasting client relationships, leveraging strong communication skills, and effectively resolving conflicts. Committed to delivering exceptional service and enhancing team collaboration.
Overview
2
2
years of professional experience
Work History
Door to Door Sales at Verizon
Verizon
6402 Arlington Boulevard
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
Cashier
McDonald's
Washington, D.C.
11.2024 - 12.2024
- Processed an average of 150+ customer transactions per shift ensuring smooth and efficient service.
- Assisted with unloading and organizing stock shipments, carrying and arranging boxes weighing up to 50 pounds, improving inventory restocking efficiency.
- Collaborated with team members to meet and exceed daily sales goals, contributing to a 10% increase in team productivity during peak hours.
- Resolved customer inquiries and concerns within 3 minutes on average, enhancing customer satisfaction and loyalty.
Front Desk Clerk
Bowlero
Falls Church, VA
01.2024 - 07.2024
- Built and maintained positive client relationships, leading to a 20% increase in customer satisfaction scores through personalized service and attention to detail.
- Mediated conflicts between team members and clients, resolving issues promptly and fostering a positive and collaborative environment.
- Leveraged strong public speaking and interpersonal skills to resolve conflicts with energy and professionalism, ensuring seamless guest experiences.
- Managed reservations, handled payment transactions, and maintained organized records, contributing to a smoother workflow and reduced wait times for guests by 15%.
Server / Front Desk Attendant
Seasons 52
Falls Church, VA
07.2023 - 04.2024
- Delivered exceptional guest experiences by providing attentive service, accurately taking orders, and ensuring timely food and beverage delivery.
- Managed front desk responsibilities, including greeting guests, managing reservations, and coordinating seating arrangements to optimize table turnover.
- Fostered strong relationships with guests, resulting in repeat visits and positive feedback on customer surveys.
- Collaborated with team members to exceed daily sales targets and support smooth restaurant operations during peak hours.
Education
High School Diploma - undefined
Alexandria City High School
06.2024
Skills
- Technical
- Proficient in point-of-sale (POS) systems, handling transactions and processing payments efficiently
- Skilled in inventory management and stock organization, ensuring product availability and shelf stocking
- Communication
- Great at active listening and providing clear communication with customers and coworkers
- Great at Explaining product and service features and benefits
- Sales
- Effectively communicates product features and benefits to meet customer needs
- Effectively promotes complementary products and services to increase sales while ensuring the customer feels valued and understood
Websites
Verizon
Door-to-Door Sales Representative – Verizon
Delivered high-impact sales presentations to residential customers, effectively promoting Verizon’s internet, TV, and phone services. Consistently exceeded weekly and monthly sales targets through persuasive communication, active listening, and tailored solutions. Built strong customer relationships by addressing concerns, explaining product benefits, and guiding clients through the sign-up process. Demonstrated resilience, adaptability, and self-motivation in a fast-paced, performance-driven environment.
Training
- Sales Development Course
- Introductory course designed for individuals to develop foundational sales skills, including effective communication, customer engagement, and basic lead generation techniques.
- Focused on building confidence, understanding sales processes, and learning how to handle objections professionally.
- Helps individuals succeed in entry-level sales roles and prepare for future opportunities in customer-focused industries
Timeline
Door to Door Sales at Verizon
Verizon
03.2025 - Current
Cashier
McDonald's
11.2024 - 12.2024
Front Desk Clerk
Bowlero
01.2024 - 07.2024
Server / Front Desk Attendant
Seasons 52
07.2023 - 04.2024
High School Diploma - undefined
Alexandria City High School