Dedicated and compassionate Registered Nurse with proven leadership focused on increasing and enhancing patient care and satisfaction. Ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telehealth Nurse
Winnie Palmer Hospital For Women And Babies
Orlando, FL
07.2021 - Current
Counseled patients via video/telephone according to established guidelines and protocols, advising on provider-established plans of care.
Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Performed additional non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Advised patients on post-operative instructions, medication administration, and symptoms indicating emergency care.
Registered Nurse, Advanced Care - L&D/OR/PACU
Winnie Palmer Hospital For Women And Babies
Orlando, FL
08.2019 - 07.2021
Acted as Charge Nurse supervising and coordinating day-to-day administrative and operational functioning in 10-bed pre-op, OR, and PACU unit.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Provided pre-, intra-, and post-operative care to patients undergoing C-section procedure.
Monitored patients for complications and conducted pre- and post-operative teaching to patients and family members.
Monitored fetal heart rate for abnormalities and provided nurse driven interventions.
Manager
Village Inn
Orlando, FL
10.2010 - 08.2019
Provided exceptional customer service to individual customers as well as catering events, corporate meetings, and food delivery services.
Directly responsible for completing end of day duties such as balancing cash registers and maintaining deposits within safe
Managed 30-person team of cooks and back of house staff in fast paced restaurant while maintaining corporate standards.