Piper Henderson
Middletown,OH
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
24
24
years of professional experience
Work History
Customer Service Leader
IKEA
05.2023 - Current
- Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.
- Balanced multiple priorities in a fast-paced environment, consistently meeting deadlines while maintaining high levels of customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Assistant Manager
Banana Republic Factory Store
09.2000 - Current
- Conducted regular staff meetings to communicate company updates and provide ongoing training opportunities for professional development.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
Medical Assistant
UC Health West Chester
04.2016 - 09.2022
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Certified Medical Assistant - Medical Assisting
Fortis College - Cincinnati
Cincinnati, United States01.2015
Skills
- Business Writing
- Customer service excellence
- Product Location
- Status Updates
- Cash Handling
- Problem-solving aptitude
Timeline
Customer Service Leader
IKEA
05.2023 - Current
Medical Assistant
UC Health West Chester
04.2016 - 09.2022
Retail Assistant Manager
Banana Republic Factory Store
09.2000 - Current
Certified Medical Assistant - Medical Assisting
Fortis College - Cincinnati
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