Terrica Jones
Dunwoody,GA
Summary
Personable, friendly, and solution-oriented professional with over 15 years of experience in Customer Service. Also known to be detail-oriented and a highly organized team player offering expertise in corporate office settings, problem solving, and posses leadership capabilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Call Center Representative
Saia LTL Freight
Johns Creek, GA
08.2023 - Current
- Answer, screen, and process high volume of calls daily with call management system and web-based communications.
- Ability to maintain & understand customer tracking info & freight statuses, provide any useful information to customers regarding their shipment, and process billing corrections/ inquires.
- Acknowledge customer questions and concerns to consistently offer quality service and meet performance goals.
- Respond to customer emails regarding shipment information and services.
Front Desk Administrator
Cherokee Town & Country Club
Buckhead, GA
01.2023 - 07.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies and procedures.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Prepared and distributed correspondence, reports, and other documents.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
Licensed Claims Associate Hybrid/ Remote
State Farm
Dunwoody, GA
10.2022 - 01.2023
- Process Auto claims daily and expertly handle many files with impeccable quality.
- Determine liability, compensability and benefits due on each claim.
- Provide quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Class-A Intermodal Commercial Truck Driver
Schneider National Inc.
Atlanta, GA
02.2022 - 09.2022
- Began career with OTR experience.
- Delivers products and freight to and from rail yards and to customers long distances.
- Maintains accurate driving records and training to meet federal regulations and laws.
- Inspects the vehicle daily to make sure all parts were properly functioning.
- Demonstrates safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Completed Certified DOT training program to obtain Class A CDL through company.
- Hazmat and Tanker training.
Administrative Security Coordinator
NBCUniversal
New York, NY
10.2016 - 11.2021
- To greet all visitors, and to coordinate and facilitate all measures of safety and security.
- To authorize and produce employee badges, terminations, and grant or disable access throughout the facility.
- Administrative duties for employees throughout the company.
- Consisting of managing emails, phone calls, and calendar and event organization.
Education
CDL CLASS A - Commercial Apprentice Training
Schneider National CAT Program
Charlotte, NC2022
High School Diploma -
West Mifflin Area High School
West Mifflin, PA06.2007
Some College (No Degree) - Sport and Entertainment Management
Point Park University
Pittsburgh, PASkills
- Class A CDL
- DOT Medical License (2years)
- OTR Experience
- Drop and Hook Experience
- Semi Tractor Trailer Experience
- Valid Class C Driver's License
- Valid US Passport
- Observant
- Investigative skills
- High level of integrity
- Report writing
- Communication
- Active listening
- Friendly, positive attitude
- Problem resolution
- Team building
- Professional networking
- Excel spreadsheets
- Advanced MS Office Suite knowledge
- PC proficient
- File and data retrieval systems
- Scheduling and calendar management
- Back office operations
- Sensitive material handling
- Data entry documentation
- Spreadsheet development
- Business writing
- Employee training
- Trading options expertise
- Stock market
- High Frequency trading
- Market trend analysis
- Business growth
- MS Office proficient
- Conflict mediation
- Real Estate
- Shipment Tracking
- 3PL and LTL knowledge
Certification
Customer Service (10+ years) Athletic (Basketball) (10+ years) Security and Monitoring (7 years) Critical Thinking (7 years) Medical/Patient Care (2 years) Team Leader Administrative Skills ( 5 years) Coordinator (5 years) Data Entry (5 years) Outlook (10+ years) Microsoft Office (10+ years) Leadership Experience Receptionist (4 years)
- Class AP CDL Permit - 2021
- DOT Medical License (2 years) - December 2021
- Valid Class C Driver's License
- Valid U.S. Passport
Timeline
Customer Service Call Center Representative
Saia LTL Freight
08.2023 - Current
Front Desk Administrator
Cherokee Town & Country Club
01.2023 - 07.2023
Licensed Claims Associate Hybrid/ Remote
State Farm
10.2022 - 01.2023
Class-A Intermodal Commercial Truck Driver
Schneider National Inc.
02.2022 - 09.2022
Administrative Security Coordinator
NBCUniversal
10.2016 - 11.2021
CDL CLASS A - Commercial Apprentice Training
Schneider National CAT Program
High School Diploma -
West Mifflin Area High School
Some College (No Degree) - Sport and Entertainment Management
Point Park University
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