Hannah Faber
Saint Louis,MO
Summary
Dynamic customer service professional with proven expertise at Facility Pro Solutions, excelling in complaint resolution and enhancing customer satisfaction. Skilled in technical troubleshooting and effective communication, I consistently achieved performance goals while fostering strong client relationships. Committed to driving sales through product knowledge and exceptional service, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Call Center Representative
Facility Pro Solutions
06.2023 - 10.2025
- Resolved customer inquiries efficiently through multi-channel communication including phone, email, and chat.
- Documented interactions accurately in customer relationship management (CRM) system to ensure data integrity.
- Collaborated with team members to improve response times and enhance overall customer experience.
- Assisted in training new representatives on company policies and call handling protocols.
- Maintained up-to-date knowledge of products and services to support customers effectively.
- Handled escalated calls with professionalism, ensuring customer satisfaction and issue resolution.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
Sales Associate
CBD Kratom
02.2022 - 06.2023
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Maintained product displays, ensuring visual appeal and adherence to company standards.
- Processed sales transactions accurately using point-of-sale systems, minimizing errors.
- Educated customers on product benefits and usage, driving informed purchasing decisions.
- Managed inventory levels, assisting in stock replenishment and organization efforts.
- Responded to customer inquiries promptly, providing exceptional service and support.
- Participated in training sessions to enhance knowledge of products and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma - General Studies
Saint Charles High School
Saint Charles, MO06.2022
Skills
- Customer satisfaction
- Technical troubleshooting
- Complaint resolution
- Product and service sales
- Upselling products
- Feedback reception
- Cross-selling services
- Brand promotion
- Customer service
- Call handling
- Problem-solving skills
- Verbal and written communication
- Product knowledge
- Interpersonal skills
- Sales expertise
- Sales closing
Timeline
Customer Service Call Center Representative
Facility Pro Solutions
06.2023 - 10.2025
Sales Associate
CBD Kratom
02.2022 - 06.2023
High School Diploma - General Studies
Saint Charles High School