Piper Nixon
Wilmington,DE
Summary
Dynamic and dedicated professional with experience as a Hostess at O'Lordans Irish Pub, excelling in customer service and conflict resolution. Proven ability to manage reservations efficiently while fostering a welcoming atmosphere. Strong work ethic and problem-solving skills contribute to creating positive guest experiences and maintaining operational excellence.
Overview
4
4
years of professional experience
Work History
Babysitter
Self-employeed
01.2024 - Current
- Supervised children in safe, nurturing environment while supporting educational activities.
- Developed and implemented engaging activities to promote social and emotional development.
- Communicated regularly with parents regarding children's progress and behavioral concerns.
- Managed daily schedules, including meals, playtime, and homework assistance efficiently.
- Played games, worked on puzzles, and read books to young children.
Hostess-Greeter
O'Lordans Irish Pub
05.2021 - 11.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using OpenTable software.
- Communicated effectively with kitchen and service staff to streamline operations.
- Trained new hostesses on customer service protocols and restaurant procedures.
- Maintained cleanliness and organization of entrance and dining areas.
- Handled customer inquiries and concerns, promoting positive resolutions.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
General Studies
Brandywine School District
Wilmington, DE08-2024
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
Timeline
Babysitter
Self-employeed
01.2024 - Current
Hostess-Greeter
O'Lordans Irish Pub
05.2021 - 11.2023
General Studies
Brandywine School District
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