Piper Strauss
Landers,CA
Summary
Dynamic professional with a proven track record at Black Meadow Landing, excelling in multitasking and exceptional customer service. Demonstrated leadership in high-pressure environments, enhancing guest experiences through effective team collaboration and problem-solving. Skilled in cash handling and guest engagement, consistently achieving positive outcomes and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Server, Host, Cook, Expo, App, Dishwasher
Black Meadow Landing
Parker Dam, CA
02.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Black Meadow Landing
Parker Dam, CA
02.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Host, Waitress, Expo, App
The Springs Dining At Havasu Springs Resort
Parker Dam, CA
07.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Completed daily side work and opening and closing duties without fail.
Education
Yucca Valley High School
Yucca Valley, CASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Sales expertise
- Supply Restocking
- Suggestive Selling
- Item promotion
- Team Player
- High Energy and Stamina
- Team Leadership
- Cool Under Pressure
Additional Information
• Restricted working schedule only weekends day or night
Timeline
Host, Waitress, Expo, App
The Springs Dining At Havasu Springs Resort
07.2023 - 04.2024
Server, Host, Cook, Expo, App, Dishwasher
Black Meadow Landing
02.2022 - 07.2024
Cashier
Black Meadow Landing
02.2022 - 07.2024
Yucca Valley High School