Pittapong Chuntorn (Pitta)
Chelsea,MA
Summary
Entering 7 years with Telecommunications company and leads/operates effectively in a team, contributing positively to team operations and working relationships. Attentive to details with strong diplomatic skills and respect for all constituencies. Reliable and friendly with collaborate in team Environments. Ability to handle and resolve issues within organization and good leadership to team and company. Successful team motivation, positive cross-organizational work, consistently exceeds personal operational goals that contribute to overall team and company success driven. Being approachable to teammates and provide any assistance when needed most. Motivated professional offers several years of experience leading cross-functional teams and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines and quality benchmarks. Strong understanding of common web technologies, languages, and frameworks.
Overview
9
9
years of professional experience
Work History
VoIP Solution Engineer Supervisor
Granite Telecommunications
Quincy, MA
02.2023 - Current
- Managed the design process for call flow diagrams, ensuring customer requirements were accurately captured and implemented
- Collaborated with sales and solution engineers to optimize customer satisfaction.
- Providing necessary phone training and commportal sessions as needed after equipment goes live.
- Traveled to different locations for onsite training, coordinated meetings/events, and troubleshooted issues for the Solution Engineering department.
- Implemented VoIP solutions, generating revenue and providing comprehensive details.
- Provided support to customers for processing orders
- First escalation contact for external and internal parties.
- Managed and conducted projects and training sessions to facilitate discussion on optimal implementation strategies, ensuring tasks were executed efficiently in alignment with organizational expectations.
- Responsible for designing the best solution for customer needs and documenting our solution in a call-flow design. Dedicated efforts to optimize HPBX/ePOTs functionality.
- Oversaw various elements of pre/post sales operations
- Served as a direct liaison for the VP of Solution Engineer.
Host/Server Assistant
The Mad Monkfish
Cambridge, MA
05.2015 - 02.2024
- Effectively greeted and assigned guests to servers while delivering exceptional service
- Provided accurate/approximate time and escorted guests to the dining/bar areas.
- Created personalized menus and enhanced customer experience by offering additional services.
- Maintain professional level of customer service to deliver service mind to customer at all time
ADS Provisioning Analyst
Granite Telecommunication
Quincy, MA
12.2018 - 02.2022
- Demonstrated proficiency in Microsoft Office products including Word, Excel, and Outlook
- Demonstrated strong initiative and decision-making skills as I independently resolved customer issues
- Proven track record of seamlessly handling multiple tasks, showcasing superior organizational skills, and delivering effective verbal and written communication.
- Utilized exceptional analytical skills, problem solving abilities, and technical expertise
- With a strong understanding of HPBX/ePOTs and SIP Trunk systems, I have successfully implemented effective communication solutions.
- Streamlined utilization of all vendor portals on a regular basis.
Voice Repair Analyst
Granite Telecommunication
Quincy, MA
01.2018 - 12.2018
- Provided efficient technical support by remotely resolving issues on problem calls from Granite customers and field technicians.
- Professionally and accurately addressing customer inquiries, both technical and non-technical.
- Addressed standard customer concerns regarding service setup, product functions, system interruptions, and technical challenges at a component level.
Education
Bachelor of Arts - Economics
UMass Boston
Boston, MA05-2017
Economics -
UMass Dartmouth
Dartmouth, MA05.2015
Skills
- Professionalism
- Charming
- Event Planning
- Attention to detail
- Organized
- Management/Marketing skills
- People skills
- Common sense
- Teamwork/Spirits
- Solution Design
- Strategic Thinking
- Software troubleshooting
- Requirements Documentation
- System Administration
- Solution Recommendations
- Troubleshooting and resolution
- Configuration Management
- Team Collaboration
- Customer Engagement
- Network Design/Implementation
- Design and development
- Issue Resolution
- Troubleshooting
- Customer Relationship Management
References
Available upon request
Timeline
VoIP Solution Engineer Supervisor
Granite Telecommunications
02.2023 - Current
ADS Provisioning Analyst
Granite Telecommunication
12.2018 - 02.2022
Voice Repair Analyst
Granite Telecommunication
01.2018 - 12.2018
Host/Server Assistant
The Mad Monkfish
05.2015 - 02.2024
Bachelor of Arts - Economics
UMass Boston
Economics -
UMass Dartmouth
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