Jason Dupree
Leesburg,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network & VOIP Engineer
Invision Technologies
Albany, GA
07.2022 - Current
- Configured, maintained and monitored VoIP network components such as gateways, PBXs, routers, switches and firewalls.
- Performed regular system upgrades and patching activities on the VoIP network infrastructure.
- Resolved customer complaints related to poor voice quality or dropped calls due to faulty equipment or configuration errors.
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Analyzed network traffic patterns to identify potential problems or areas for improvement.
- Responded quickly to user requests for assistance with computer or network problems.
- Worked independently while coordinating project work and support functions with other team members.
Network & Telephony Administrator
City of Albany, Ga
Albany, GA
07.2013 - 06.2024
- Answered incoming calls and responded to customer inquiries.
- Monitored network performance and troubleshooted any issues that arose.
- Assisted in the design of local area networks and wide area networks.
- Implemented security measures to protect data from unauthorized access or destruction.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Conducted regular system audits to ensure compliance with established standards.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Evaluated new technology and network products for potential benefits to the organization.
- Administered network policies, procedures, and standards to align with organizational goals and security requirements.
- Troubleshooted complex VoIP problems related to call routing, voice quality issues and other telecommunication systems.
- Developed detailed documentation of the VoIP network architecture, including diagrams of all hardware and software components.
- Performed regular system upgrades and patching activities on the VoIP network infrastructure.
- Analyzed call detail records data to detect any irregularities or anomalies in the system performance.
- Managed vendors providing support services for various telecom systems used within the organization.
- Performed regular backups of critical data and documents.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
Help Desk Manager
B Virtual Inc
Suwanee, GA
01.2010 - 07.2013
- Assigned tasks and monitored progress of help desk staff.
- Developed customer service standards for the help desk team.
- Trained new staff on help desk policies and procedures.
- Resolved escalated customer issues promptly and efficiently.
- Monitored daily operations of the help desk team, including performance metrics and ticket resolution times.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Improved overall company performance through increased IT uptime and effective cost reductions.
Remote Support Systems Administrator
Apollo Health Street
Americus, GA
04.2007 - 12.2009
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Assisted in the installation of new hardware, software, and operating systems.
- Responded to customer inquiries via phone, email, or chat support.
- Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
- Evaluated vendors' products against industry standards to make purchasing decisions.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
Education
High School Diploma -
Clewiston High School
Clewiston, FL05-1998
Some College (No Degree) - Information Technology
Albany Technical College
Albany, GASkills
- Hardware Installation
- Software Upgrades
- VoIP Systems
- Reporting and documentation
- Telecommunications
- Incident Management
- Virtualization Technologies
- Customer Support
- LAN and WAN administration
- Disaster Recovery Planning
- IP Addressing and Subnetting
- Professionalism
- Reliability
Certification
- ITIL Foundation
- Metaswitch Certifications - CFS Translations, Perimeta SBC, UMG, & Hosted PBX Deployment and Troubleshooting.
Timeline
Network & VOIP Engineer
Invision Technologies
07.2022 - Current
Network & Telephony Administrator
City of Albany, Ga
07.2013 - 06.2024
Help Desk Manager
B Virtual Inc
01.2010 - 07.2013
Remote Support Systems Administrator
Apollo Health Street
04.2007 - 12.2009
High School Diploma -
Clewiston High School
Some College (No Degree) - Information Technology
Albany Technical College