Piyush Misra
King of Prussia,USA
Summary
Accomplished Program Manager with multifarious 15 years of experience spanned across multiple industries, including Manufacturing, Life Sciences & Healthcare, Retail, Banking, Supply Chain, and Finance. Delivered diverse projects on Cloud computing, Data analytics, Application Automation, Application Migration, Business-to-Business (B2B) integrations, DevOps (CI/CD) Recognized for getting work done, achieving 100% ROI, expertise in strategic planning and execution of complex IT programs to drive organizational growth and maximize operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Program Manager
Becton Dickinson Company
Franklin Lakes, NJ
10.2019 - 01.2024
- Supervised complex IT projects by defining RACI matrix to successfully deliver projects within scope, budget, and schedule
- Coordinated with cross-functional teams to ensure all KPIs are met with 100% delivery
- Led a team size of 46 resources under 4 modules; Power Automate, Pega, RPA, Cognitive
- Achieved a significant revenue increase of $ 2.4 million by strategically expanding the program's billable positions and consistently delivering high-quality solutions
- Migrated 300+ RPA BOTs from version V11 to A360 (cloud) environment
- Delivered 78 RPA Bots, 7 projects on Pega BPM, 13 Projects on Power apps, and 84 chatbots using Amelia and Google Dialogue Flow
- Acted as product owner for 2 projects alongside the business product owner
- Implemented agile scrum practices, lessons learned post retrospection for continuous process and delivery improvement for the customer
- Administered program risks, formulated contingency plans, conducted risk assessments, developed risk mitigation strategies
- Successfully governed program revenue growth, forecasting, reporting, tracking costs, and profit margins
- Cultivated stakeholder relationships, facilitated collaboration across all levels of the organization, built team by hiring, cross-functional training, and knowledge transition
IT Project Manager/ Business Analyst
Quest Diagnostics
Collegeville, PA
08.2013 - 10.2019
- Led multiple project teams, ensuring on-schedule delivery, and developed project plans while controlling budgets and prioritizing tasks
- Administered project risks, IT audits, formulated contingency plans, conducted audit & risk assessments, developed risk mitigation strategies
- Executed projects by implementing, RACI, RAID (risks, assumptions, issues, and dependencies) analysis, ensuring accountability and ownership
- Migrated 7 on-premise applications to Pega cloud to support organization merger and acquisition plan
- Boosted profit margins from 35% to 43% via resource reallocation, cross-training, and automation
- Reduced project delivery time by 30%
- Implemented best practices and achieved 100% project compliance
- Maintained customer satisfaction rating of 4.5 and above through proactive performance tuning, optimization, migration applications to the enterprise layer for scalability and system availability, permanent fix to issues, and quality assurance through regression testing
- Led discovery and requirement gathering, Implemented 317 business workflows, B2B interfaces for PHI data electronic data interchange
- Created training/user manual resulting in 100% user adoption and proficiency
IT Technical Lead
Quest Diagnostics
Gurgaon, India
06.2011 - 07.2013
- Led 13 developers to deliver Quest billing system application, executing 1 million monthly B2B transactions between providers, hospitals, diagnostic labs, banks, collection agencies
- Created technical design, work breakdown structures, work assignments & prioritization, performed code reviews, troubleshooting, diagnosis, root cause analysis, and updated detailed technical documentation for software applications
Developer ECM | EDI
Agilent Technologies
Gurgaon, India
10.2010 - 06.2011
- Migrated EDI file transmission script written in C to Shell script HPUX to Linux server
- Wrote 19 custom shell scripts for data transmission & ingestion, 35 Perl and Windows batch scripts for secure file transfer using FTPS/SFTP protocol with public-private key encryption
Developer Mainframe
Toys “R” Us, Inc & Equifax USA
Mumbai, India
03.2009 - 10.2010
- Developed and deployed FICO scores calculator for customers in US and Canada
- Performed maintenance of JCL job and CICS screens along with batch jobs monitoring
Education
Bachelor of Technology - Electrical and Electronics Engineering
UP Technical University
India06.2008
Skills
- Python
- Perl
- Shell Script
- Windows Batch Script
- C
- Java
- COBOL
- Azure Cloud
- MS Power Apps
- MS Power Automate
- MS Share point
- Google Dialogue Flow
- Amelia Conversational AI
- Azure Cognitive Framework
- Python framework for AI/ML
- Pega
- SAP ECC
- Everest
- Tahiti
- JDE
- Automation Anywhere
- UiPath
- ServiceNow
- Salesforce CRM
- IBM FileNet
- Electronic Data Interchange (EDI) platform
- OpenText
- MuleSoft
Certification
- Exam AZ-900: Microsoft Azure Fundamentals
- Professional Scrum Product Owner II Certified
- Service Management (ITIL)
- Internet of Things Foundation
- Cloud Computing (General) Foundation
Permanentresident
True
Area Of Expertise
- Project management
- Program planning
- Strategic initiatives
- Stakeholder management
- Budget management
- Risk assessment
- Resource allocation
- Agile methodology
- Waterfall
- IT infrastructure
- Software development life cycle
- Change management
- Quality assurance
- Process improvement
- IT governance
- Performance metrics
- Communication skills
- Team leadership
- Conflict resolution
- Problem-solving
- Technical expertise
- IT security
- Data analytics
- Contract management
- Relationship management
Timeline
IT Program Manager
Becton Dickinson Company
10.2019 - 01.2024
IT Project Manager/ Business Analyst
Quest Diagnostics
08.2013 - 10.2019
IT Technical Lead
Quest Diagnostics
06.2011 - 07.2013
Developer ECM | EDI
Agilent Technologies
10.2010 - 06.2011
Developer Mainframe
Toys “R” Us, Inc & Equifax USA
03.2009 - 10.2010
Bachelor of Technology - Electrical and Electronics Engineering
UP Technical University
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