Piyush Patel
Irving
Summary
Experienced Hotel General Manager with 10+ years of experience in the hospitality industry. Skilled in providing excellent customer service, managing staff and financial operations, and increasing occupancy rates.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hotel General Manager
Red Roof Inn
Mesquite, TX
02.2018 - Current
- Successfully managed daily operations of a 56-room hotel, including scheduling, customer service, and staff management.
- Developed and implemented policies and procedures to ensure the highest quality customer experience.
- Spearheaded revenue optimization initiatives resulting in a 10% increase in revenue year-over-year.
- Screened resumes, conducted interviews, and coordinated hiring decisions.
- Reduced time-to-fill positions by 20% by improving candidate screening and scheduling processes
- Organized and participated in job fairs and hiring events to attract qualified candidates
- Maintained applicant tracking systems and ensured compliance with hiring policies
- Assisted with onboarding, orientation, and new hire documentation
- Pricing strategy development: analyze market trends, competitor rates, and customer behavior to set optimal pricing models
- Forecasting revenue: predict future demand and revenue based on historical data and market conditions
- Inventory management: ensure efficient use of resources, such as hotel rooms or airline seats, to prevent overbooking or underutilization
- Reporting and analysis: provide detailed reports and insights to senior management to inform strategic decisions
- Collaborating with sales and marketing: work closely with these departments to ensure alignment between pricing, promotions, and business goals
- Monitoring KPIs: track key performance indicators such as occupancy rates, revenue per available room (RevPAR), and market share to adjust strategies as needed
- Manage inventory across all distribution channels including Expedia, Booking.com, and GDS platforms.
- Audit third-party distribution sites to ensure rate parity and brand consistency.
Front Desk Manager
Best Western Plus Lake Worth Inn & Suites
Jacksboro, TX
09.2016 - 01.2018
- Increased annual revenue by 22% through an effective room pricing strategy.
- Improved guest experience scores by 30% by implementing new customer service protocols.
- Expedited check-in times by 15% with the help of a new digitized system.
- Analyze historical demand and market trends to develop daily pricing strategies.
- Develop annual budget forecasts and monthly re-forecasts based on booking pace.
- Monitor competitor rate shopping tools to maintain a competitive market position.
Hotel General Manager
Landmark Lodge
Fort Worth, TX
08.2012 - 10.2016
- Consistently maintained high guest satisfaction ratings through proactive customer service.
- Created and managed budgets for all departments, ensuring cost-efficiency and profitability.
Front Desk Clerk
Days Inn
Fort Worth, TX
06.2009 - 07.2012
- Enhanced customer service ratings by 40% by implementing a comprehensive guest relations program.
- Decreased complaint rates by 20% through proactive management and personnel training.
Education
Bachelor of Science -
University of Gujarat
India06-1998
Skills
- Leadership - Expert
- Management - Expert
- Communication - Expert
- Organizational - Expert
- Financial - Experienced
- Customer Service - Expert
- Team Building - Experienced
- Problem Solving - Expert
- Staff Training - Expert
- Creativity - Experienced
- Teamwork - Expert
- Work ethic - Expert
- Operations Management - Expert
- Problem-solving - Expert
- Adaptability - Expert
Certification
Management Training Program-Certificate of Completion, Red Roof Inn
Timeline
Hotel General Manager
Red Roof Inn
02.2018 - Current
Front Desk Manager
Best Western Plus Lake Worth Inn & Suites
09.2016 - 01.2018
Hotel General Manager
Landmark Lodge
08.2012 - 10.2016
Front Desk Clerk
Days Inn
06.2009 - 07.2012
Bachelor of Science -
University of Gujarat