Piyush Shivrain
Summary
Results-driven Technical Consultant and Service professional with over 12 years of experience at Windmoeller & Hoelscher in equipment installation, commissioning, field service, maintenance management, and customer support. Proven track record in executing and managing technical service projects, conducting machine audits, delivering customer training, and driving continuous improvement. Skilled in building strong customer relationships, identifying service opportunities (retrofits, spare parts, preventive plans), preparing reports, and optimizing operations. Recently completed M.S. in Data Analytics, enhancing capabilities in data-driven insights, reporting, and digital solutions. Seeking the Regional Service Manager role to deliver exceptional customer service, grow service revenue, and support operational excellence across North America.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Technical Support Engineer IDC
Windmoeller & Hoelscher Corporation
01.2022 - Current
- Led equipment installations, upgrades, retrofits, and commissioning projects, ensuring seamless integration, on-time delivery, and alignment with customer requirements.
- Conducted machine audits, inspections, and preventive maintenance assessments to identify service needs, optimization opportunities, and value-added solutions (retrofits, digital services, consumables).
- Delivered technical support, process troubleshooting, and production support, significantly reducing downtime and improving equipment performance and reliability.
- Collaborated with customers, vendors, and cross-functional teams to manage service activities, coordinate contractors, and execute field service visits.
- Built strong customer relationships through training, actionable recommendations, and proactive support, contributing to a 20% increase in customer satisfaction and repeat business.
- Supported continuous improvement initiatives using data analytics skills (Power BI, Tableau) for performance reporting and optimization.
Electrical Engineer (Service Department)
Windmoeller & Hoelscher Corporation
01.2020 - 12.2021
- Executed field service assignments on advanced packaging equipment, ensuring high operational uptime and minimizing disruptions for customers.
- Managed installation, startup, and commissioning of production equipment while aligning with project timelines, technical specifications, and customer expectations.
- Delivered operation and maintenance training to customer personnel, enhancing equipment knowledge and self-sufficiency.
- Supported spare parts identification, procurement, inventory control, and service recommendations, contributing to increased spare parts sales.
- Provided preventive maintenance guidance and troubleshooting to reduce unexpected breakdowns and support long-term equipment lifecycle management.
Electrical Engineer
Windmoeller & Hoelscher India Pvt Ltd
07.2014 - 12.2019
- Installed, commissioned, and provided ongoing technical support for production equipment across international client locations.
- Cultivated strong client relationships, driving repeat service orders, spare parts sales, and customer loyalty.
- Conducted comprehensive equipment inspections, troubleshooting, and audits; delivered technical guidance for corrective actions and optimizations.
- Participated in specialized training on Good Manufacturing Practices (GMP) and equipment operation at W&H Headquarters in Germany.
Education
M.S. - Data Analytics
Georgia Institute of Technology
Atlanta, GA01-2024
B.Tech - Electrical & Electronics Engineering
BVCOE, GGSIPU
01-2014
Skills
- Technical Service Project Management & Field Service Coordination
- Equipment Installation, Upgrades, Commissioning & Audits
- Process Optimization, Troubleshooting & Preventive Maintenance
- PLC Programming (B&R Automation Studio)
- Lean Manufacturing Six Sigma Black Belt Continuous Improvement
- OSHA Compliance & Safety Management
- Microsoft Office Suite (Word, Excel, PowerPoint) and service management/reporting tools
- Data Analysis & Visualization for service reporting and opportunity identification
- Technical expertise and troubleshooting
- Project management
- Product knowledge
- Customer service
Certification
Lean Six Sigma Black Belt
Timeline
Technical Support Engineer IDC
Windmoeller & Hoelscher Corporation
01.2022 - Current
Electrical Engineer (Service Department)
Windmoeller & Hoelscher Corporation
01.2020 - 12.2021
Electrical Engineer
Windmoeller & Hoelscher India Pvt Ltd
07.2014 - 12.2019
B.Tech - Electrical & Electronics Engineering
BVCOE, GGSIPU
M.S. - Data Analytics
Georgia Institute of Technology
Key Improvements Made
- Tailored to Job Description: Emphasized service management, customer relationships, audits, training, installations/upgrades, proposals/estimates (implied through project management), billing/cost elements (via coordination and CAPEX), and identifying opportunities for retrofits/service plans.
- Highlighted Accomplishments: Stronger bullets with results (e.g., 20% satisfaction, uptime, repeat sales).
- Education Prominent: Moved near the top as requested.
- Data Analytics Integration: Highlighted relevance to digital services, reporting, and optimization.
- Concise & Impactful: Removed redundancy; used consistent, powerful language.
- Length: One page (ideal for most applications).