Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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T.Elmonee Lokey
Open To Work

T.Elmonee Lokey

Pet care
Philadelphia,USA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Dog SitterCustomer Service/ClaimsPet Care Associate

Work Type

Full TimePart TimeGig WorkVolunteerContract WorkSeasonal Work

Location Preference

On-SiteRemote
Location: Philadelphia, USA, US
Open to relocation: Yes

Salary Range

15/hr - 19/hr

Important To Me

Company CultureFlexible work hoursCareer advancementPersonal development programs

Summary

Focused pet care specialist skilled in managing diverse pet needs and schedules. Ensures optimal pet health through attentive monitoring and personalized care plans, enhancing owner satisfaction through clear communication and regular updates. Committed to maintaining high hygiene standards and a safe environment.

Overview

10
10
years of professional experience

Work History

Dog Sitter

Rover
Philadelphia, USA
01.2017 - Current
  • Effectively handle various breeds of dogs and cats while displaying acute knowledge of animal behavior with commitment to providing excellent care, by walking, feeding, grooming and providing medication when needed
  • Supervised daily care for dogs, ensuring their safety and comfort through attentive monitoring.
  • Monitored the safety of each pet in my care.
  • Managed feeding schedules and dietary needs for diverse breeds.
  • Coordinated playtime activities to enhance socialization and physical exercise for pets.
  • Established strong relationships with dogs, providing personalized attention.
  • Exercised and played with the animals to keep them active, healthy, and happy.
  • Monitored health conditions, reporting any concerns to owners promptly.
  • Communicated regularly with owners regarding their pet's progress while away from home.
  • Maintained detailed records of each pet's needs and activities during their stay at the boarding facility.
  • Utilized scheduling software to organize boarding appointments efficiently.
  • Provided basic grooming services such as brushing coats and trimming nails for the animals.

Customer Service/Claims

Independent Blue Cross
Philadelphia, USA
01.2016 - 01.2017
  • Responded to incoming calls from patients to schedule appointments, address queries about medical services, and provide health-related assistance, ensuring a positive patient experience.
  • Managed patient complaints and escalated issues to higher authorities.
  • Provided information about Healthcare Services, facilities hours, policies, and procedures.
  • Kept records of all conversations in the call center database that communicated key information needed for warm transfers.
  • Ensured all patient information in accordance with HIPAA regulations and met with the healthcare team to stay up to date on ever changing services and policies.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Associate of Science - Business Management

Community College of Philadelphia
Philadelphia, PA
01-2011

Skills

  • Pet care management
  • Pet care assessment
  • Pet exercise management
  • Playtime engagement
  • Feed preparation techniques
  • Medication management
  • Care plan adherence
  • Pet grooming techniques
  • Animal behavior expertise
  • Pet sitting logistics
  • Pet service scheduling
  • Schedule management
  • Time management strategies
  • Cleaning standards adherence
  • Record keeping practices
  • Customer relationship management
  • Point of sale systems
  • Microsoft Office Suite
  • Problem solving
  • Team collaboration
  • Effective communication
  • Interpersonal development
  • Remote work proficiency
  • Team collaboration
  • Remote work proficiency

Timeline

Dog Sitter

Rover
01.2017 - Current

Customer Service/Claims

Independent Blue Cross
01.2016 - 01.2017

Associate of Science - Business Management

Community College of Philadelphia

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T.Elmonee LokeyPet care