P. L. LARSON
WIOA Advisor
Grand Forks,ND
Summary
Dedicated leader with excellent communication, time management, and computer skills. Has a strong history of inclusion advocacy, project management, and people management of up to 1900 employees at a time. A proven team player that can be relied upon to deliver results and meet the needs of many groups of diverse stakeholders.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Accomplishments
- Led in-person, virtual, and hybrid learning programs for diverse audiences, covering topics such as new-employee information, upskilling, leadership development, global team dynamics, change management, and soft skills
- Orchestrated consultations with senior leadership to formulate and assess data-driven product strategies, including a 42% improvement in employee attrition and a 15% enhancement in overall training satisfaction
- Condensed Prime Day 2022 training into a 1 week training campaign, designed campaign branding, and delivered to over 4,000 CS associates in preparation of the 2022 Prime Day event
- Developed virtual orientation curriculum that was rated 4.7/5 stars by 1400 employees and reduced training time by 50%, saving approximately $65,000 in the first year
- Identifies, storyboards, and develops training solutions for use with global programs for diverse audiences of 100,000+ employees in 32 countries, with the mission of strengthening understanding, promoting inclusivity, and removing “legacy knowledge”
Work History
WIOA Advisor
ND Job Service
Grand Forks, ND
08.2024 - Current
Training Specialist
Amazon.com Services, LLC
Virtual Location, ND
09.2016 - 07.2024
Customer Service Team Manager
Amazon.com Services, LLC
Virtual Location, ND
08.2016 - 09.2016
Customer Service Trainer
Amazon.com Services, LLC
Virtual Location, ND
08.2011 - 08.2016
Digital and Devices Knowledge Management Intern
Amazon.com Services, LLC
Virtual Location, ND
03.2015 - 08.2015
Coaching Lead
Amazon.com Services, LLC
Grand Forks, ND
09.2014 - 03.2015
Senior Customer Service Associate
Amazon.com Services, LLC
Virtual Location, ND
09.2009 - 08.2016
Education
Architectural Drafting & Design - Architectural Drafting & Design
Northland Community And Technical College
East Grand Forks, MN 08.2017 - 12.2018
Computer & Network Technology - Computer Networking
Northland Community And Technical College
East Grand Forks, MN 08.2006 - 12.2007
Technical Experience
Microsoft Teams, Amazon Chime, Slack, Zoom, Webex, Adobe Connect, Facebook, Twitter, TikTok, LinkedIn, CapCut, ILA Translation Devices, Web-based Translation Services, Chromevox & JAWS Screen Readers, Android Accessibility Tools, WCAG 2.0 Standards, Proprietary Performance Documentation Tools, Kronos Workforce Central, ADP Payroll Service, VOS Sapphire, Canva, Articulate 360 Suite, Cornerstone LMS, AutoCAD, SharePoint, Internal Wiki, Asana Project Management, Square Inventory & POS, Windows, macOS, Linux & Chrome Operating Systems, MS Office Suite & 365, G-Suite, Quip, Cloud Storage
Affiliations
- Girl Scouts Dakota Horizons
- Friends of the Grand Forks Public Library
Skills
- Microsoft Teams
- Amazon Chime
- Slack
- Zoom
- Webex
- Adobe Connect
- TikTok
- CapCut
- ILA Translation Devices
- Web-based Translation Services
- Chromevox Screen Reader
- JAWS Screen Reader
- Android Accessibility Tools
- WCAG 21 Standards
- Proprietary Performance Documentation Tools
- Kronos Workforce Central
- ADP Payroll Service
- VOS Sapphire
- Canva
- Articulate 360 Suite
- Cornerstone LMS
- AutoCAD
- SharePoint
- Internal Wiki
- Asana Project Management
- Square Inventory & POS
- Windows
- MacOS
- Linux
- Chrome Operating Systems
- MS Office Suite
- MS Office 365
- G-Suite
- Quip
- Cloud Storage
Timeline
WIOA Advisor
ND Job Service
08.2024 - Current
Architectural Drafting & Design - Architectural Drafting & Design
Northland Community And Technical College
08.2017 - 12.2018
Training Specialist
Amazon.com Services, LLC
09.2016 - 07.2024
Customer Service Team Manager
Amazon.com Services, LLC
08.2016 - 09.2016
Digital and Devices Knowledge Management Intern
Amazon.com Services, LLC
03.2015 - 08.2015
Coaching Lead
Amazon.com Services, LLC
09.2014 - 03.2015
Customer Service Trainer
Amazon.com Services, LLC
08.2011 - 08.2016
Senior Customer Service Associate
Amazon.com Services, LLC
09.2009 - 08.2016
Computer & Network Technology - Computer Networking
Northland Community And Technical College
08.2006 - 12.2007