Summary
Overview
Work History
Education
Skills
Timeline
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PAUL DANIELS

Summary

Results-driven, people oriented IT professional with a strong track record in project management, effective communication, and comprehensive training. Dedicated to delivering exceptional outcomes within tight timelines. Leveraging a versatile skillset encompassing diverse hardware, software, tools, and communication methodologies to enhance service quality and collaborate effectively with all team members.

Overview

8
8
years of professional experience

Work History

Account Manager

Readiness Rounds
04.2023 - 09.2023
  • Expanded relations with both new and existing clients to ensure client retention and satisfaction across our Well Screen and Readiness Rounds Platforms.
  • Solve complex problems with IT solutions related to entrance management, security, and regulatory compliance.
  • Schedule regular meetings to address ever changing needs, provide coaching and training to staff, and inform clients about new features to enhance performance.

Installer & Implementation Specialist

Readiness Rounds
09.2020 - 04.2022
  • Installed, configured, optimized, and tested hardware and software on-site for new clients.
  • Provided training on proper use and maintenance for the Well Screen Platform to both new and existing clients.
  • Developed schedules for travel and implementation, working with multiple personnel, including but not limited to: senior leadership, team leads, security staff, Readiness Rounds coworkers, and more.
  • Worked on multiple side projects when travel was not necessary, including creating a clone of a fully configured and optimized Well Screen that was able to be copied via USB when setting up new stations, saving an average of one hour per station during set up.


Field Technician

ReeceNichols Real Estate
11.2019 - 09.2020
  • Provided remote and on-site technical support to agents and employees.
  • Set up and deployed new computers and assisted with new user onboarding.
  • Assisted with Networking and Security related projects as needed for network upgrades and new facility openings.
  • Key member for conversion to VoiP system and its continued maintenance.
  • Leveraged broad knowledge on Windows, Mac, iOS, Android OS, and general troubleshooting to help a diverse group of agents maintain working technology for continued sales.
  • Utilized Microsoft Azure, ISE, and multiple other tools to manage users and equipment.
  • Set up users with, and provided continued support for, Microsoft Remote Desktop during Covid-19 pandemic.

IT Technician

Block & Company Inc
01.2016 - 11.2019
  • Provided helpdesk style technical support to employees
  • Set up new computers and iPhones and assisted with technical onboarding
  • Scheduled and completed the updating of all computers from Windows 7 to Windows 10
  • Troubleshot gmail, Outlook, and Microsoft Office issues
  • Provided technical training to competency for coworkers on Word and Excel.

Education

High School Diploma -

Lee's Summit High School
Lee's Summit, MO
05.2011

Skills

  • Windows 7/10/11 - Mac OS - iOS
  • Gsuite and Microsoft 365
  • Broad Troubleshooting
  • Networking - both building and maintenance
  • VoiP
  • Project Management
  • Software Applications
  • Training - Coaching - Onboarding
  • Microsoft Remote Desktop and VMware
  • Exceptional Verbal and Written Communication
  • Azure and Active Directory User Management

Timeline

Account Manager

Readiness Rounds
04.2023 - 09.2023

Installer & Implementation Specialist

Readiness Rounds
09.2020 - 04.2022

Field Technician

ReeceNichols Real Estate
11.2019 - 09.2020

IT Technician

Block & Company Inc
01.2016 - 11.2019

High School Diploma -

Lee's Summit High School

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