PLESHETTE ROSE
BLOOMFIELD,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Supply Chain Associate Manager
L'Occitane
07.2021 - Current
- Develop collaborative supply chain solutions with external and internal partners
- Optimizing all aspects of fulfillment process from initial ordering to delivery for B2b, Wholesale and Spa channels
- Monitor & communicate department KPI's and metrics to upper management.
- Improve service levels by redesigning, monitoring, analyzing data and implementing changes where needed
- Researching and resolving EDI order chargebacks for brands such as Amz ,Sephora, Nordstrom's, Marines, Ulta
- Support warehouse with delivering high service levels
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with cross-functional teams to identify areas of improvement in the supply chain process, leading to increased operational efficiency.
Supply Chain Coordinator
L'Occitane
02.2016 - 07.2021
- Order processing: from start to finish Sell- In customers using the SAP ERP (Amazon, US Marines, HBC, Sephora, Nordstrom QVC, TSC, Ulta, B2B & Wholesale)
- Run reports to ensure all orders are processed, shipped, invoiced and manage customer claims and litigation and process credit notes
- Follow up with the different carriers and work closely with the shipping department and sales teams to ensure that orders are shipped correctly
- Answer all email inquiries from sell in customer and internal customers
- Manage Wholesale and B2b catalogs in Salesforce
- Ensure all EDI orders are properly submitted and invoiced daily
- Ensure customer logistics requirements are considered by the operation and work closely with DC team to reduce customer charge backs.
Manager, E-Commerce/Customer Service
L'Occitane
10.2005 - 02.2016
- Lead mail order and customer service call center operations for L'OCCITANE, Le Couvent des Minimes and Melvita Brands, including telephone, email, live chat and handled all brand returns
- Supervise a team of call center professionals to provide exceptional customer service
- Work with the Director of Marketing to implement policies and procedures
- Monitor social media outlets such as Facebook, Twitter and Reseller Ratings for any negative comments
- Proactively resolve any social media negativity, and inbound and outbound telephone escalations
- Oversee reseller ratings and NPS scores.
Education
Bachelor of Science - Business
University of Phoenix
Skills
- Master Data
- ERP systems proficiency ( SAP S/4 Hana)
- Performance Metrics Tracking
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-making with a sense of urgency
- Self Motivation
- Analytical Thinking
- Time management abilities
Accomplishments
- Chosen as "Sean Delaney's Prosperity Champion" for exceeding job performance objectives.
- Maintained a consistent, overall handle rate of 97% or better.
- Successfully implemented a one-call resolution program for the US and Canada markets.
- Implemented an Eptica email system for the U.S. division.
Timeline
Supply Chain Associate Manager
L'Occitane
07.2021 - Current
Supply Chain Coordinator
L'Occitane
02.2016 - 07.2021
Manager, E-Commerce/Customer Service
L'Occitane
10.2005 - 02.2016
Bachelor of Science - Business
University of Phoenix
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