Pallas Floyd
Wimauma,FL
Summary
Customer-oriented sales professional with 20 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Take The Lead Sales and Service
Frontier Communications
Tampa, FL
07.2018 - 03.2024
- Provided customer service and sales support to customers over the phone.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Processed orders accurately and efficiently by entering data into the computer system.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
- Tracked customer interactions using CRM software tools.
- Participated in training sessions to stay current with new products, services, technology.
Escalation Supervisor
Frontier Communications
Tampa, FL
02.2013 - 06.2018
- Monitored customer service team performance and provided feedback to ensure that established service levels were met.
- Conducted regular meetings with customer service team members to discuss call center performance metrics, best practices, and areas of improvement.
- Developed training materials for customer service team members on proper handling of escalated calls.
Education
Associate of Science - Business Administration
Webber International University
Babson Park, FL12-1993
Skills
- Customer Communication
- Customer Relationship Management
- Business Growth And Retention
- Retention Strategies
- Upselling And Consultative Selling
- Detail-Oriented Data Analysis
References
References available upon request.
Timeline
Take The Lead Sales and Service
Frontier Communications
07.2018 - 03.2024
Escalation Supervisor
Frontier Communications
02.2013 - 06.2018
Associate of Science - Business Administration
Webber International University
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