Sharleen Sakamoto

• Provided friendly, professional service to enhance guest experience.
• Resolved guest questions and concerns promptly to ensure satisfaction.
• Supported check-in and check-out procedures for guests.
• Shared details about resort amenities and local attractions.
• Documented guest interactions and transactions to maintain clear communication.

Monitored delinquent accounts using collection software to ensure timely follow-up.

Reviewed customer account details to inform payment plan and credit term decisions.

Balanced customer accounts by reconciling invoices with billing statements.

Processed daily customer cash receipts and entered transactions into the accounting system.

Applied basic accounting knowledge to record payments accurately.

Communicated clearly with customers by phone, email, and face-to-face meetings.

Tracked delinquent accounts in collection software to ensure timely follow-up and resolution.

Reviewed customer account information to inform payment plan and credit term decisions.

Matched invoices with billing statements to balance customer accounts.

Processed daily customer cash receipts and recorded transactions in the accounting system for accurate financial reporting.

Used basic accounting knowledge to record payments accurately.

Communicated clearly with customers by phone, email, and face-to-face meetings.

• Reviewed customer account details to establish payment plans and credit terms, enhancing customer satisfaction.
• Matched invoices with billing statements to maintain accurate customer account records.
• Resolved customer questions about past due balances and billing errors.
• Prepared month-end journal entries to ensure accurate financial reporting.
• Reconciled bank statements with general ledger accounts on a monthly basis.
• Adhered to laws, regulations, and industry standards during daily operations.

• Verified insurance coverage for services and submitted claims to maintain billing integrity.
• Processed payment refunds, credits, and transactions to support accurate accounts receivable records.
• Resolved past-due balances and billing inquiries to ensure account accuracy.
• Recorded cash receipts each day to keep the accounting system current.
• Managed customer communication via phone, email, and in-person to enhance service quality.
• Built and maintained positive service relationships with patients, insurance companies, and other medical staff.

• Entered patient billing information across multiple computer systems to ensure data integrity and streamline billing processes.
• Submitted insurance claims accurately to facilitate timely processing and minimize claim denials.Reviewed explanation of benefits documents from various payers to post payments accurately.
• Monitored aging accounts receivable in Excel to maintain cash flow and identify outstanding payments.
• Submitted insurance claims accurately to facilitate timely processing and minimize claim denials. Reviewed explanation of benefits documents from various payers to post payments accurately.

• Resolved guest concerns through practical problem-solving support, enhancing overall guest experience.
• Developed strong customer relationships to ensure satisfaction throughout stay.
• Kept hotel lobby clean, organized, and welcoming for guests.
• Answered phone calls promptly and professionally, efficiently routing inquiries to appropriate departments.
• Ensured compliance with company policy during credit card processing.
• Entered patient billing data accurately across multiple computer systems.