P. Mourya Sagar Reddy
Overland Park,KS
Summary
ServiceNow professional with three years of experience in IT service management and automation. Proficient in ServiceNow administration, development, and optimization, with a strong understanding of ITIL best practices. Currently pursuing a master's in computer science at the University of Central Missouri to enhance technical skills further and expand expertise. Eager to leverage knowledge and experience to contribute to innovative IT solutions and add value to a forward-thinking organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Infra Developer
Cognizant Technologies Solutions
10.2021 - 12.2022
- Spearheaded ITSM modules such as Incident, Problem, and Change Management, reducing incident resolution times by 25% through efficient processes
- Developed and customized tables, forms, UI actions, and UI policies to streamline user experience satisfaction
- Successfully implemented integration and cloning activities, ensuring seamless data management across systems, and reducing data transfer times
- Led testing and evaluation of new programs, identifying and fixing critical issues, resulting in robust and error-free software solutions
- Achieved excellence in unit testing and integration testing, improving system reliability and decreasing post-release incidents
- Introduced innovative business rules and client scripts, optimizing system functionality, and reducing manual tasks
- Responsible for creating workflows to meet compliance requirements and ensuring adherence to ITIL processes
Infra Developer
Cognizant Technologies Solutions
09.2020 - 10.2021
- Managed change management, Incident Management, Problem Management, request management, and support issues, reducing incident resolution times
- Customized tables, forms, UI actions, and UI policies, resulting in a more user-friendly interface
- Tailored workflows to meet complex compliance requirements and maintain highest standards
- Developed user-specific catalog items, improving user experience, and reducing service request processing times
- Successfully oversaw Event Management, update sets, notifications, and reports, enhancing system performance
- Maintained ITIL licenses used within the environment, ensuring full compliance with ITIL processes
- Contributed to minor enhancements on Service Portal, improving user accessibility and navigation
- Played key role in testing and evaluating system upgrades, ensuring a smooth transition to latest technology
Internship Student
Cognizant Technologies Solutions
01.2020 - 07.2020
- Hands-on experience in ITSM modules, specifically Incident, Problem, and Change management
- Developed customized ServiceNow application for priority-based ticket assignment, reducing ticket resolution times by 30%
- Actively engaged in quality assurance through rigorous testing and evaluation of new software programs
Education
Master of Science - Computer Science
University of Central Missouri
Warrensburg, MO05.2024
Bachelor of Science - Computer Science Engineering
Sathyabama University
India07.2020
Skills
- Strong skill set in IT service management, including expertise in ServiceNow, and JavaScript, and knowledge of ITIL event management, processes, Data analytics, and Machine Learning
- My programming skills include JavaScript, MySQL, R, Python, C, C, and Java
Certification
- Service Now Certified System Administrator
- Service Now Certified Application Developer
Accomplishments
- Developed automated workflows in ServiceNow, enhancing efficiency and accuracy in product ordering for the management.
- Led incident response efforts with GRC processes, resulting in a reduction in incident resolution times and improved security incident management.
- Maintained a high level of security compliance, reducing security vulnerabilities and breaches by 30% through continuous monitoring and remediation.
- Resolved defects post-upgrade efficiently, ensuring minimal system downtime.
Timeline
Senior Infra Developer
Cognizant Technologies Solutions
10.2021 - 12.2022
Infra Developer
Cognizant Technologies Solutions
09.2020 - 10.2021
Internship Student
Cognizant Technologies Solutions
01.2020 - 07.2020
Master of Science - Computer Science
University of Central Missouri
Bachelor of Science - Computer Science Engineering
Sathyabama University