Podapati Koteswara Rao

• Detecting, logging, prioritizing incidents and providing initial Incident Support.
  • Configuration and monitoring Infrastructure, centralized and Access, distributive network.
  • Configuration of Switches depends on requirements like VLAN, Trunk, STP, and VTP.
  • Configuration and troubleshooting Layer 2 Security like port security, DHCP & ARP spoofing.
  • Configuration of Ethernet channels for fault tolerance and high-speed link between devices.
  • Good understanding of routing protocol, Like RIP, OSPF, EIGRP, BGP.
  • Good understanding of First Hop Redundancy protocols HSRP, VRRP, GLBP.
  • Creating Sub networks for IPV4 addressing and NAT, PAT.

Experience in IMS (Incident management system) ticketing tool on daily basis and Email
support for tickets.
• Initiate Incident/Service ticket, follow escalation protocol and work issue to resolve and taking
remote through Any desk, MS Teams for WFH User and Office.
• Knowledge in installing and configuring Active Directory Domain Services (ADDS) user
management, DHCP, DNS.
• Active Directory Domain ID password reset ID disable and enable, Unlock the user account
checking the OU Movement for user account.
• Email support for tickets, Office 365 Management, MS office (2007,2016,2019), MS Teams,
OneDrive installing and configuration, for user system.
• Troubleshoot BSOD, BIOS, System slow, system restart, disk full low space, hardware
diagnostic test, memory test, system blinking, cisco VPN, APIPA, TCP/IP, LAN, WAN, WIFI.
• Installing and troubleshooting AWS, Citrix, VM Ware, Cisco Softphone issue, Remote
Desktop, first source related application.
• Operating system: Windows 7, Windows 8, Windows 10, Windows server.
• Security management windows firewall, Symantec, umbrella, McAfee.
• Creating and Configuration of the computer with the Joined Domain and Workgroup in user
system.
• Configure and Troubleshooting MS Outlook license Kiosk, E1, E3, F3, and taking Backup PST
files & Restore of Mails, adding address book, Outlook storage full issue.

Installing and Configuring Windows XP, windows 7, 8, 10,11

Installation of various printers and configuration of MS Office.

Routing & configuring the Network & LAN Card and cables

Basics knowledge of all the hardware devices and their management.

• Enhanced network performance by troubleshooting and resolving complex technical issues.
• Coordinated with vendors to secure cost-effective solutions while maintaining high-quality products and services for network systems.
• Contributed to the development of IT policies and procedures, ensuring best practices were followed in network management and technical support activities.