Poetra Holts
Memphis,TN
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Contact Center Representative
FedEx Employee Credit Association
04.2024 - Current
- Provide excellent customer service to members
- Aid with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs
- Identify cross sell opportunities for new and existing members with services and products that best matches the members' needs and qualifications
- Utilize a 'member centric' approach, determine individual member's financial needs and recommend the appropriate products and services to improve the member's financial lives
- Effectively answer questions by listening, collecting data, securing answers and reporting results to assist members in solving accounts related issues
- Maintain strictly confidential information pertaining to the Credit Association, member, and employee business
- Maintains regulatory compliance including the Bank Secrecy Act
- Maintains a positive, professional attitude and works well with a team
Human Resources Specialist
McKesson
Memphis
04.2022 - 04.2024
- Coordinating and managing budgets for events
- Assists with staff planning
- Coordinate company events
- Work with both regional and corporate employees in larger organizations
- Answering phones/emails
- Work with customers
- Purchasing
- Billing
- Ordering Supplies
- Filing/scanning documents into appropriate location
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Created training materials for new hires and provided orientation sessions.
- Established and generated various reports to verify HR compliance.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
Sr. Pharmacy Technician
McKesson
08.2021 - 04.2022
- Manually fill prescription vials with prescribed tablets and capsules
- Read computer generated screens to find indicated merchandise on labeled shelves, verify size and strength of the product before filling order
- Replenish medication in automated cells to full capacity, opening enormous quantities of bottles and cases of product
- Basic mathematical reasoning to either count or calculate appropriate number of units needed to fill prescription
- Legibly write expiration dates on prescription labels
- Use of handheld scanner unit to scan barcodes of product for replenishment
- Place pharmaceutical products in appropriate containers and affix labels to containers in Bulk
- Fill mail order and specialty prescriptions
- Demonstrate problem resolution skills: ability to recognize, address and escalate issues
- Maintain focus and acute diligence while performing repetitive tasks with absolute accuracy
- Perform cleaning and maintenance on all cells/cassettes as needed
- Monitor inventory for expired or short dated pharmaceuticals
- Maintains the pharmacy floor in a clean and orderly condition
- Assists Inventory Dept with scheduled cycle counts
- Understands and abides by federal and state HIPAA laws as well as pharmacy standard procedures to ensure patient safety and privacy
Certified Pharmacy Technician
Pharmedium/Amerisource Bergen
10.2010 - 09.2020
- Labeling medication
- Verifying correct product, and labels
- Performing a complete area clearance
- Filling and compounding IV medication
- Verifying and checking all paperwork or documents
- Filing, Scanning, Faxing, and Copying all batch paperwork and documents
- Greeted all clients and visitors, ensuring that they received outstanding first impression of the company
- Maintained all office equipment including printers, copiers, and computers
- Monitored office supplies and replenished stock as necessary
Customer Service Associate
AT&T Call Center
07.2010 - 08.2012
- Assist callers who have questions regarding the service of the company
- Maintained up-to-date knowledge about AT&T products
- Respond to customer queries about equipment, promotions, roaming and billing
- Enhanced customer retention and satisfaction by providing outstanding and prompt customer service
Pharmacy Technician
Walgreens
05.2008 - 07.2010
- Confirmed dosage and strength with prescribing Physician
- Greeted customers, collected payments, and answered customer inquiries
- Input prescription information into pharmacy database
- Verify status of customer benefits with various insurance agencies
- Created precise compounds according to prescription calculation
- Accurately filled orders for pharmacy clientele
- Supplied quality customer service to pharmacy clientele
- Monitored and implemented proper inventory measures
Education
Bachelor of Arts - Business Administration
University of Arizona
Tucson, AZ 05.2019 - 05.2023
Licensed & Certified Pharmacy Technician - Pharmacy
High Tech Institute
Memphis, TN 10.2009 - 07.2010
Skills
- Excellent Customer service
- Regulatory compliance
- Cross-selling strategies
- Membership eligibility
- Problem resolution
- Employee training
- Event coordination
- Budget management
- Data analysis
- Inventory management
- Effective communication
- Team collaboration
- Attention to detail
- Confidentiality maintenance
- Workload management
- Call handling
- Data entry
- Providing customer support
- Customer communications
- Answering questions
- Documentation and reporting
- Appointment scheduling
- Building rapport
- Payment processing
- Employee onboarding
- Compliance management
- Event planning
- Budget coordination
Timeline
Contact Center Representative
FedEx Employee Credit Association
04.2024 - Current
Human Resources Specialist
McKesson
04.2022 - 04.2024
Sr. Pharmacy Technician
McKesson
08.2021 - 04.2022
Bachelor of Arts - Business Administration
University of Arizona
05.2019 - 05.2023
Certified Pharmacy Technician
Pharmedium/Amerisource Bergen
10.2010 - 09.2020
Customer Service Associate
AT&T Call Center
07.2010 - 08.2012
Licensed & Certified Pharmacy Technician - Pharmacy
High Tech Institute
10.2009 - 07.2010
Pharmacy Technician
Walgreens
05.2008 - 07.2010