Jensy Mackeyni
Greenville,SC
Summary
Detail-oriented banking professional with experience providing reliable customer service while following security, compliance, and risk procedures. Trusted with opening and closing responsibilities, accurate transaction handling, and protecting customer information in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Contact Center Representative
TD Bank
03.2025 - Current
- Handled high-volume inbound calls while maintaining professionalism and accuracy while navigating multiple programs.
- Protected customer accounts by following verification and security procedures.
- Reviewed customer accounts and individual transactions to detect any suspicious or possible fraudulent activity.
- Offered solutions for digital banking and escalated sensitive matter to mitigate risk.
- Often reviewed company policies and procedures to stay in compliance and manage risk.
Customer Sales Lead
Pandora
08.2024 - 03.2025
- Greeted customers with enthusiastic and willing to serve attitude in order to help the customer feel welcomed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed relationship with customers and created positive impression of business.
- Aided with spanish speaking customers in order to ensure customer satisfaction.
- Trusted with store keys and responsible for opening and closing the location.
Retail Sales Associate
Ross Dress for Less
02.2024 - 02.2025
- Strengthened communication skills through regular interactions with others.
- Greeted customers and helped with product questions, selections, and purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Opened and closed cash registers by counting money, balancing cash drawers and securely storing money.
Education
High School Diploma -
South Plantation High school
Skills
- Customer Education
- Excellent Customer Service
- Proficient with MS Word, Excel and Powerpoint
- Complaint resolution
Personal Information
Title: Banker
Languages
Spanish
Native or Bilingual
Timeline
Contact Center Representative
TD Bank
03.2025 - Current
Customer Sales Lead
Pandora
08.2024 - 03.2025
Retail Sales Associate
Ross Dress for Less
02.2024 - 02.2025
High School Diploma -
South Plantation High school