Polet Salinas
Las Vegas,NV
Summary
Proven expertise in guest relations and maintaining cleanliness, honed at Harrahs Las Vegas and Subway. Demonstrated ability to enhance customer satisfaction and reduce complaints through meticulous attention to detail and exceptional service. Skilled in using safety protocols for cleaning, alongside strong communication abilities, contributing to positive guest experiences and improved staff performance.
Overview
2018
2018
years of professional experience
Work History
Housekeeping Room Attendant
Harrahs Las Vegas
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Sandwich Artist
Subway
06.2015 - 11.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
High School Diploma -
Western High School
Las Vegas, NV05.2015
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Customer service-focused
Languages
Spanish
Native or Bilingual
Timeline
Sandwich Artist
Subway
06.2015 - 11.2017
Housekeeping Room Attendant
Harrahs Las Vegas
High School Diploma -
Western High School
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