Polett Hernandez
Laredo,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
2
2
years of professional experience
Work History
Dispatcher
3 Points Logistics LLC
02.2023 - Current
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Received new orders, prepared documentation, and assigned personnel.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Scheduled and organized delivery routes.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Server
TKO Sports Bar
02.2022 - 01.2023
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Support Associate
At Home Decor Superstore
04.2022 - 10.2022
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Martin High School
Laredo, TX06.2020
Skills
- Dispatch software
- Prioritizing calls
- Paperwork Processing
- Routing orders
- Service planning
- Work Order Preparations
- Updating logs
- Microsoft Office
- Decision-Making
- Dispatching procedures
Languages
Spanish
Full Professional
Timeline
Dispatcher
3 Points Logistics LLC
02.2023 - Current
Customer Support Associate
At Home Decor Superstore
04.2022 - 10.2022
Server
TKO Sports Bar
02.2022 - 01.2023
High School Diploma -
Martin High School
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