Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
2
2
years of professional experience
Work History
Dispatcher
3 Points Logistics LLC
1215 E Interstate Hwy 2 C, Mission, TX 78572
02.2023 - Current
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Received new orders, prepared documentation, and assigned personnel.
Maintained updated and detailed records of calls in physical and electronic database.
Generated reports to track deliveries and maintain proper records and documentation.
Scheduled and organized delivery routes.
Preserved accurate records of dispatched orders, deliveries and receipts.
Tracked and monitored vehicle performance and maintenance.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Answered phone calls and responded to customer emails.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Server
TKO Sports Bar
2324 Jacaman Rd, Laredo, TX 78041
02.2022 - 01.2023
Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Support Associate
At Home Decor Superstore
5000 San Dario Ave, Laredo, TX 78041
04.2022 - 10.2022
Responded to customer inquiries and provided technical assistance over phone and in person.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.