Microsoft SQL Server
Polina Kovalyova
Technical Specialist
Saint Louis,MO
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Knowledgeable in iOS device hardware and components configurations. Eager to leverage 3+ years of field experience in new position with room for advancement.
Overview
2026
2026
years of professional experience
2
2
Certifications
1
1
Language
Work History
Technical Specialist
Apple, Inc.
3 2022 - Current
- Presented same-day support for customers in relation to functional issues and/or physical damage to their devices.
- Offered multiple solutions to empower customers on what next steps to take on their journey, providing more flexibility.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on company resources.
- Assessed business requirements to create focused solutions (i.e. exceeding both monthly and quarterly goals for business introductions, ensured appointment session duration not exceeding 20 minutes, and selling AppleCare+), restored relationships with customers or built stronger relationships with already satisfied customers.
Merchandise Coordinator/Manager
T.J. MAXX
09.2019 - 11.2020
- Provided excellent customer service to customers and also exceeding daily goal of individually signing up one customer to TJX rewards program
- Acted as liaison between production, delivery and merchandising teams.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Monitored and replenished display inventory and restructured according to available stock.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Operations Lead
Guitar Center
05.2016 - 01.2018
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Conducted regular reviews of operations and identified areas for improvement. This included adjusting to changes in company policies, requirements from clientele and staff, and allocating space when inventory would fluctuate.
- Tracked company equipment, tools and technology to manage inventory, resulting in lowest inventory shrink rate in district with closest to accurate scheduled cycled counts.
- Ensured that all registers and store funds were accounted for every morning and would investigate when inconsistencies arose with store funds.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
Education
Associate of Applied Science - Cybersecurity
Saint Louis Community College
07-2024
Skills
User training expertise
undefinedSoftware
Autopsy Digital Forensics
MySQL
Wireshark
The Sleuth Kit
Certification
Cisco Networking Academy, CCNA, Introduction to Networks
Languages
5,Native or Bilingual
Timeline
Cisco Networking Academy, Introduction to Cybersecurity
07-2024
Cisco Networking Academy, CCNA, Introduction to Networks
07-2021
Merchandise Coordinator/Manager
T.J. MAXX
09.2019 - 11.2020
Operations Lead
Guitar Center
05.2016 - 01.2018
Technical Specialist
Apple, Inc.
3 2022 - Current
Associate of Applied Science - Cybersecurity
Saint Louis Community College
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