Microsoft SQL Server
Polina Kovalyova
Technical Specialist
Saint Louis,MO
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Knowledgeable in iOS device hardware and components configurations. Eager to leverage 3+ years of field experience in new position with room for advancement. Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage [Number] years of field experience in new position with room for advancement.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Technical Specialist
Apple, Inc.
Saint Louis, Missouri
03.2022 - Current
- Presented same-day support for customers in relation to functional issues and/or physical damage to their devices.
- Offered multiple solutions to empower customers on what next steps to take on their journey, providing more flexibility.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on company resources.
- Assessed business requirements to create focused solutions.
Merchandise Coordinator/Manager
T.J. MAXX
Saint Louis, Missouri
09.2019 - 11.2020
- Acted as liaison between production, delivery and merchandising teams.
- Collaborated with store managers to optimize product placement and enhance customer experience.
Operations Lead
Guitar Center
Crestwood, Missouri
05.2016 - 01.2018
- Tracked company equipment, tools and technology to manage inventory, resulting in lowest inventory shrink rate in district with closest to accurate scheduled cycled counts.
- Performed daily cash audits and investigated when inconsistencies arose.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
Education
Associate of Applied Science - Cybersecurity
Saint Louis Community College
07-2024
Skills
User training expertise
IT infrastructure
Information security
Internet of things
Technical support background
Software
Autopsy Digital Forensics
MySQL
Wireshark
The Sleuth Kit
Certification
Cisco Networking Academy, CCNA, Introduction to Networks
Languages
Russian - Fluent
Timeline
Cisco Networking Academy, Introduction to Cybersecurity
07-2024
Technical Specialist
Apple, Inc.
03.2022 - Current
Cisco Networking Academy, CCNA, Introduction to Networks
07-2021
Merchandise Coordinator/Manager
T.J. MAXX
09.2019 - 11.2020
Operations Lead
Guitar Center
05.2016 - 01.2018
Associate of Applied Science - Cybersecurity
Saint Louis Community College