Microsoft SQL Server
Polina Kovalyova
Technical Specialist
Saint Louis,MO
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Knowledgeable in iOS device hardware and components configurations. Eager to leverage 3+ years of field experience in new position with room for advancement. Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage [Number] years of field experience in new position with room for advancement.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Technical Specialist
Apple, Inc.
Saint Louis, Missouri
03.2022 - Current
- Presented same-day support for customers in relation to functional issues and/or physical damage to their devices.
- Offered multiple solutions to empower customers on what next steps to take on their journey, providing more flexibility.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on company resources.
- Assessed business requirements to create focused solutions.
Merchandise Coordinator/Manager
T.J. MAXX
Saint Louis, Missouri
09.2019 - 11.2020
- Acted as liaison between production, delivery and merchandising teams.
- Collaborated with store managers to optimize product placement and enhance customer experience.
Operations Lead
Guitar Center
Crestwood, Missouri
05.2016 - 01.2018
- Tracked company equipment, tools and technology to manage inventory, resulting in lowest inventory shrink rate in district with closest to accurate scheduled cycled counts.
- Performed daily cash audits and investigated when inconsistencies arose.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
Education
Associate of Applied Science - Cybersecurity
Saint Louis Community College
07-2024
Skills
User training expertise
undefinedSoftware
Autopsy Digital Forensics
MySQL
Wireshark
The Sleuth Kit
Certification
Cisco Networking Academy, CCNA, Introduction to Networks
Languages
Russian - Fluent
Timeline
Cisco Networking Academy, Introduction to Cybersecurity
07-2024
Technical Specialist
Apple, Inc.
03.2022 - Current
Cisco Networking Academy, CCNA, Introduction to Networks
07-2021
Merchandise Coordinator/Manager
T.J. MAXX
09.2019 - 11.2020
Operations Lead
Guitar Center
05.2016 - 01.2018
Associate of Applied Science - Cybersecurity
Saint Louis Community College
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