Polly Howe
GALESVILLE,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exercises discretion in working with sensitive financial information. Helpful when processing transactions and other various customer needs to deliver outstanding service.
Overview
10
10
years of professional experience
Work History
Electronic Banking Specialist
WNB Financial
Winona, MN
02.2021 - Current
- Process incoming and outgoing international and domestic wire transfers.
- Evaluate and process undeliverable ACH credits and debits using appropriate NACHA rules.
- Process federal government reclamations.
- Assist and troubleshoot customer inquires on internet banking software.
- Assist customers with general banking questions and offer suggestions for other bank products based on needs uncovered in conversation.
- Complete federal check adjustments on checks processed for incorrect amounts.
- Balance bank general ledger accounts.
Senior Teller
WNB Financial
Winona, MN
09.2019 - 02.2021
- Answered phone and email inquiries on banking products.
- Politely assisted over 70 customers per day in fast and high-pressure environment.
- Coached and trained 5 new bank tellers.
- Performed general teller duties for drive-thru line.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Performed audits on tellers and bank vaults.
- Sold and bought cash from the Federal Reserve to maintain vault cash inventory.
Owner
Winona Bread And Bagel
Winona, MN
05.2012 - 09.2019
- Managed day-to-day business operations.
- Optimized team hiring, training and performance.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Promoted business via social media to generate leads and maximize brand identity.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Paralegal
Winona State University
Winona, MN05.1997
Skills
- Data Entry
- Verbal and Written Communication
- Information Processing
- Problem Solving
- Complex Information Interpretation
- Customer Service-Oriented
- Attention to Detail
- Relationship Building
- Analytical Thinking
- Reliable and Responsible
- Time Management
Timeline
Electronic Banking Specialist
WNB Financial
02.2021 - Current
Senior Teller
WNB Financial
09.2019 - 02.2021
Owner
Winona Bread And Bagel
05.2012 - 09.2019
Bachelor of Science - Paralegal
Winona State University
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